Desk Manager

Santa FE Mazda is seeking a dedicated and experienced Desk Manager to join our team in Santa Fe, NM. The ideal candidate will play a pivotal role in managing the front desk operations, ensuring seamless communication between customers, sales, and service departments, and delivering exceptional customer service. This position offers a competitive compensation range of $80,000.00 - $200,000.00 per year, paid weekly.

Responsibilities

• Manage daily front desk operations, including greeting customers and handling inquiries promptly and professionally.
• Coordinate communication between sales, service, and administrative teams to streamline workflow and improve customer experience.
• Monitor appointment scheduling and ensure accurate paperwork and documentation are maintained.
• Oversee phone and email communications, including follow-ups and appointment confirmations.
• Train and supervise front desk staff to maintain high service standards.
• Maintain a clean and welcoming front desk environment at all times.
• Resolve customer complaints or concerns efficiently and escalate issues when necessary.
• Assist management with reporting and administrative tasks as needed.

Requirements

• Proven experience in a front desk or administrative managerial role, preferably in the automotive industry.
• Excellent interpersonal, communication, and organizational skills.
• Ability to multitask and work efficiently under pressure.
• Strong computer proficiency with knowledge of CRM and dealership management software.
• Detail-oriented with exceptional problem-solving abilities.
• Ability to lead and motivate a team.
• High school diploma or equivalent; additional education or certifications are a plus.

Benefits

• Competitive salary range of $80,000.00 - $200,000.00 per year, paid weekly.
• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Employee discounts on vehicles and services.

About the Company

Santa FE Mazda is a premier automotive dealership in Santa Fe, NM, known for its commitment to customer satisfaction and quality service. We pride ourselves on creating a welcoming and professional environment for both our customers and employees. Join our team and be a part of a company that values integrity, teamwork, and excellence in the automotive industry.