Customer Service Representative (CSR)
| Verified Pay check_circle | Provided by the employer$19.5 - $28 per hour |
|---|---|
| Hours | Full-time |
| Location | Charlotte, NC Charlotte, North Carolina open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer$13.05
$18.35
$23.75
$28.46
About this job
Job Description
At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.
Position OverviewWe are searching for a dedicated and customer-focused Customer Service Representative (CSR) to join our Charlotte team. This role involves assisting customers, handling inquiries, and ensuring a high level of service through clear communication and efficient problem resolution.
Responsibilities:Handle incoming customer inquiries via phone, email, and in-person interactions.
Resolve customer concerns professionally and efficiently.
Maintain detailed and accurate customer records and documentation.
Follow established procedures to ensure consistent service quality.
Coordinate with internal departments to address customer needs.
Support administrative and service-related tasks as required.
High school diploma or equivalent required.
Strong communication and interpersonal skills.
Patient, reliable, and solution-oriented mindset.
Ability to multitask and work effectively in a fast-paced environment.
Basic computer and data entry skills.
- Competitive starting pay with opportunities for bonuses
- Comprehensive training and growth opportunities
- Health, dental, and vision insurance
- Paid time off and holidays
- Supportive and collaborative team culture
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