Customer Service Administrator / Operator

Pay: $55,000.00 - $60,000.00 per year

Job description:

Supply Chain & Customer Operations

Location: Dallas, TX (On-site)
Travel / Onboarding: 2-week on-site assignment at HQ Finland (Feb–Mar 2026)

Position Overview

We are seeking a Customer Service Administrator / Operator to support our U.S. Supply Chain and Customer Operations. This role plays a key part in ensuring seamless order processing, logistics coordination, and outstanding customer experience for our customers and internal stakeholders.

You will work primarily on-site in Dallas, while the broader Global Customer Operations & Logistics team is based in Oulu, Finland. Due to the time difference, this role requires flexibility and strong collaboration skills to ensure alignment across regions.

This is a broad, hands-on role suited for someone who thrives in a fast-paced, rapidly changing environment, can manage multiple priorities under pressure, and takes ownership of tasks from start to finish.

Key Responsibilities

Customer Operations & Order Management

• Handle sales orders accurately and efficiently in the ERP system.
• Manage license sales and system locking processes.
• Process product returns, replacements, and exchanges in line with company policies.

Logistics & Supply Chain Coordination

• Review and verify freight and customs invoices.
• Collaborate closely with third-party service providers managing warehouse and shipping operations.
• Support order fulfillment and logistics-related issue resolution.

Customer Service & Stakeholder Support

• Respond to customer and internal stakeholder inquiries via email and phone.
• Maintain and update the ticketing system to ensure timely follow-up and resolution.
• Provide a consistently high level of customer service and enhance relationships with all stakeholders.

Process & Continuous Improvement

• Create, update, and maintain work instructions and process documentation for U.S. Customer Operations.
• Participate in development and improvement projects related to customer operations, logistics, and ways of working.
• Actively contribute to improving operating models and identifying more efficient solutions.

Qualifications & Experience

• 3+ years of experience in customer service, supply chain, logistics, or a related operations role.
• Experience working in a global team across multiple time zones.
• Relevant education in supply chain, logistics, business administration, or a related field.
• Strong ERP system experience (order management and logistics modules preferred).
• Ability to work primarily on-site in Dallas.

Key Competencies

• Ability to perform effectively under pressure and in rapidly changing situations.
• Independent, solution-oriented problem solver with strong analytical skills.
• Proactive, entrepreneurial, and “can-do” mindset with a strong sense of ownership.
• Energetic and reliable team player who enjoys developing and improving processes.
• Strong organizational skills with thorough follow-up on ongoing tasks.
• Clear and professional communication skills, both written and verbal.

Job Type: Full-time

Work Location: In person