Dunkin' Associate

About the Role:

As a Dunkin' Associate, you will play a vital role in delivering an exceptional customer experience by providing friendly, efficient, and accurate service in a fast-paced environment. Your primary focus will be to prepare and serve high-quality food and beverages while maintaining cleanliness and safety standards. You will engage with customers to understand their needs, take orders, and ensure satisfaction with every visit. This role requires teamwork, attention to detail, and the ability to multitask effectively to support store operations. Ultimately, your contribution will help uphold Dunkin's reputation for great service and quality products, fostering customer loyalty and repeat business.

Responsibilities include, but are not limited to:

• Handle cash and card transactions efficiently and accurately.
• Provide excellent customer service, process orders, and address any customer inquiries or concerns with a friendly and professional demeanor.
• Craft and serve a variety of coffee drinks and specialty beverages according to customer preferences.
• Operate coffee equipment, maintain cleanliness and organization of the coffee station, and stay updated on drink recipes and trends.
• Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and guest preferences.
• Restock and replenish product and inventory supplies
• Work with a Team to provide the best possible customer experience

Qualifications/Skills:

• Basic Math
• Customer service experience
• Barista experience
• Food service experience
• Clear communication skills
• Adaptability

Requirements:

• Must have reliable transportation
• Must be able to pass TSA background check to receive airport badge

 Benefits:

• 401k
• Paid training 
• Employee discount
• Health, dental and vision offered to full time employees

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.