Client Service Representative - Full-time / Part-time

Value Vet in Urbandale, IA is seeking an experienced veterinary professional to join our growing TEAM! We are proud of our beautiful, modern hospital, with 9 doctors providing comprehensive, progressive treatment plans to our furry friends. Value Vet offers the experience of a full-service veterinarian with walk-in clinic convenience and fair prices. Our team is dedicated to making high quality care accessible to all pet owners in our community. We are looking for a competent and dependable Pet Care Coordinator to help with client-patient relations. The ideal candidate will be a hard-working & dependable professional able to undertake a variety of office support tasks and work diligently under pressure. This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results. Responsibilities & Skills · Provides friendly, excellent and expeditious client experience; warmly greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. · Answers phone calls, which may involve answering questions, screening for service needs, and scheduling surgery appointments. · Handles incoming and outgoing mail and e-mail. · Monitors client waiting area to ensure cleanliness. · Documents and maintains client information, service data and other pertinent information within practice management software. · Escalates complex matters to senior staff. · Proficient with Microsoft Office (Word, Excel, Outlook) · Minimum of 1 year medical or veterinary experience required. Why Value Vet? Supportive, growth-minded environment for you to continue your development Low turnover, friendly environment Open/honest communication Reviews/Feedback on a regular basis Walk In patients only, provides a variety of cases every day. No day is the same! Medical team that is committed to highest quality of medicine Salary range based on experience:  $16.00 - $21.00 / hour Benefits: · We are closed every Saturday & Sunday · Medical/Dental/Vision · Employee Pet Discount · Paid Holidays · Paid Time Off · 401k · Short Term/Long Term Disability · Life Insurance For more information about our hospital, please visit https://www.valueveturbandale.com/