Warehouse Operations Manager

Job Summary

This role is responsible for overseeing and optimizing operational processes across clinical trial supplies, warehouse operations, and supply chain management. The position plays a critical role in driving operational efficiency, quality performance, and customer satisfaction while ensuring compliance with regulatory requirements and industry best practices. Success in this role requires close collaboration with cross-functional teams to implement process improvements and promote a culture of continuous improvement.

Essential Duties and Responsibilities

• Develop and execute strategies to optimize operational processes across clinical trial supplies, warehouse operations, and supply chain activities.
• Collaborate with cross-functional teams to streamline workflows, reduce lead times, and improve overall operational efficiency.
• Monitor and analyze key performance indicators (KPIs) to assess performance and identify improvement opportunities.
• Lead initiatives related to resource allocation, capacity planning, and inventory management to meet business objectives.
• Establish, implement, and maintain a robust Quality Management System (QMS) in alignment with regulatory requirements, industry standards, and best practices.
• Conduct routine audits and assessments to ensure compliance with internal policies, standard operating procedures (SOPs), and regulatory guidelines.
• Implement and manage Corrective and Preventive Actions (CAPAs) to address deviations, non-conformances, and quality issues.
• Provide leadership, guidance, and training to teams to support a culture of quality, compliance, and continuous improvement.
• Manage supplier and vendor relationships to ensure timely sourcing and delivery of comparator and reference-listed drugs from multiple regions.
• Evaluate supplier performance and conduct periodic reviews to maintain supply chain quality, reliability, and compliance.
• Demonstrate strong working knowledge of Good Distribution Practices (GDP) and Good Manufacturing Practices (GMP).
• Actively participate in facility and documentation self-inspections, inventory management, and all administrative and operational activities.
• Serve as a key point of contact during audits and inspections, maintaining full oversight of operational activities.
• Oversee daily warehouse operations, including inbound and outbound shipments, to ensure timely and accurate execution.
• Act as a designated responsible representative with authority over warehouse operations and business activities.
• Train team members and manage day-to-day operational activities.
• Negotiate supplier contracts, terms, and pricing to optimize costs and improve supply chain performance.
• Lead continuous improvement initiatives focused on efficiency, quality, productivity, and customer satisfaction.
• Implement process improvement methodologies to eliminate inefficiencies, streamline workflows, and enhance productivity.

Work Experience Qualifications

• Minimum of 10 years of experience in pharmaceutical warehouse and supply chain operations, preferably supporting clinical trial supplies, pharmaceutical outsourcing, and comparator sourcing.
• Strong results-driven mindset with a customer-focused approach.
• High attention to detail with professional written and verbal communication skills.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Willingness and ability to travel for meetings, audits, and industry events.
• Strong organizational and time management skills with the ability to meet deadlines.
• Self-motivated, proactive, and accountable for assigned responsibilities.
• Proficient in administrative tools, including MS Office and Google Workspace.
• Excellent verbal, written, and interpersonal communication skills.

Education Qualifications

• Bachelor’s or Master’s degree in Health Sciences, Pharmaceutical Sciences, Marketing, or a related discipline.