Contents Manager

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Training & development

The Contents Manager oversees the restoration, inventory, and return of customer belongings affected by fire, water, mold, or other disasters. This role ensures that contents are handled with care, documented accurately, and restored to SERVPROs quality standards.

Key Responsibilities

Operations & Restoration

• Manage contents restoration projects from intake to final delivery
  
  
• Oversee inventory, packing, cleaning, and storage of customer belongings
  
  
• Ensure quality control during cleaning and restoration processes
  
  
• Implement safety protocols and maintain a clean, organized workspace
  
  

Team Leadership

• Supervise and train contents technicians in SERVPRO procedures
  
  
• Coordinate with production teams to ensure efficient job flow
  
  
• Schedule staff and assign tasks based on project needs
  
  

Customer Service

• Communicate with customers to explain processes and answer questions
  
  
• Respond to concerns and ensure customer satisfaction throughout the job
  
  
• Document job progress and updates in SERVPRO systems
  
  

Logistics & Documentation

• Use inventory software (e.g., Xactimate) to track items and generate reports
  
  
• Maintain accurate job files and restoration records
  
  
• Coordinate transportation and storage logistics for contents
  
  

Qualifications

• High school diploma or GED (required)
  
  
• Valid drivers license (required)
  
  
• 2+ years of experience in restoration, logistics, or operations management
  
  
• IICRC certification (preferred)
  
  
• Strong organizational and communication skills
  
  
• Ability to lead teams and manage multiple projects
  
  
• Familiarity with productivity software and inventory systems