Job Description
Job Description
About the Role We’re hiring a Customer Service Representative to be the friendly and reliable point of contact for our customers. You’ll manage incoming calls, schedule service requests, coordinate with technicians, and assist with various office tasks.
Key Responsibilities
Respond to customer inquiries via phone, email, or other channels.
Log service requests and dispatch technicians efficiently.
Investigate customer issues and provide timely solutions.
Maintain regular communication with the parts department to track service updates.
Inform customers about service delays or updates.
Support and guide customer service team members with training and call scripts.
Requirements
Strong problem-solving and analytical skills to address customer concerns effectively.
Excellent communication skills, both written and verbal.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Proficient in office software (e.g., Microsoft Office) and customer service tools.
Previous customer service experience preferred
Company Description
SEBCO is the New York City and New Jersey's largest family owned multi-housing laundry service provider www.sebco.com. With 50 years of experience and an award winning service record that is unsurpassed in the industry, SEBCO provides laundry services to apartments, condominiums, colleges and universities. Each year millions of Americans are doing their laundry in our laundry rooms. Our product isn't equipment, it is our technology and customer service. And we strive to provide best-in-class laundry room operations to our customers by delivering superior quality and service. Through our consistent pursuit of excellence, we aspire to remain trusted for our integrity, admired for our innovations, respected for our business practices and recognized for our success.
We encourage a sense of belonging and want team members to be their best selves. Our leadership is committed to supporting new ideas and helping employees to add value each day. Come join our rapidly growing family.
Company Description
SEBCO is the New York City and New Jersey's largest family owned multi-housing laundry service provider www.sebco.com. With 50 years of experience and an award winning service record that is unsurpassed in the industry, SEBCO provides laundry services to apartments, condominiums, colleges and universities. Each year millions of Americans are doing their laundry in our laundry rooms. Our product isn't equipment, it is our technology and customer service. And we strive to provide best-in-class laundry room operations to our customers by delivering superior quality and service. Through our consistent pursuit of excellence, we aspire to remain trusted for our integrity, admired for our innovations, respected for our business practices and recognized for our success.\r\n\r\nWe encourage a sense of belonging and want team members to be their best selves. Our leadership is committed to supporting new ideas and helping employees to add value each day. Come join our rapidly growing family.
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