Lead Desktop Support Technician

We are seeking a Lead Desktop Support Technician to join our team! You will resolve computer-related issues for your clients. 

Responsibilities:

• Deploy and configure desktops/laptops, printers, networking devices, and software
• Install/upgrade operating systems and application software
• Image systems with Microsoft Development Toolkit (MDT) and other imaging tools
• Diagnose Windows 11, Office 365 and other application issues
• Track and maintain computer assets using asset management tools
• Set up new hire computer equipment and VoIP Phones
• Administer Active Directory Users and Groups on the domain
• Assist users with remote access through VPN.
• Ensure all ticket communication & follow up in a timely manner based on established SLA
• Diagnose and fix problems with Laptops and Desktops, as company standard hardware.
• Deploy, diagnose, and fix problems with iPhone and Android smartphones (MDM)
• Review current system and make technical/process recommendations for improving efficiency
• Implement and maintain security standards, procedures, and guidelines for multiple platforms
• Keep deployed systems up to date with OS, hardware and software patches and upgrades
• Demonstrate professionalism in response to customer requests
• Coordinate with customers to upgrade, retire or consolidate applications and server hardware as appropriate
• Research and/or contact vendors regarding technical problems and solutions

Qualifications:

• Strong Microsoft Windows background
• Knowledge of various computer software applications, hardware platforms, networking components and LAN/WAN architecture
• Experience installing, configuring, and troubleshooting Windows Operating Systems
• Installation and configuration of hardware and software
• Active Directory user account configuration and maintenance
• Proficiency in Microsoft Office suite (365 experience preferred)
• Experience troubleshooting common networking issues on client systems
• Strong knowledge of standard networking protocols such as TCP/IP, DHCP, DNS, and network hardware such as switches and routers