Wilson Lodge Barback

As a Barback, you will be responsible for ensuring that our bars and lounges are clean and organized, and ready to provide guests with a more comfortable and enjoyable dining experience. You will work closely with bartenders and managers to make and ensure quality of all beverage ingredients and products.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Knowledge of all beverages to include liquors and wines 
• Set up bar with items needed such as bar tools and stocking bar supplies 
• Knowledge of all menu items to include prep time, preparations, sauces and recipes for bar ingredients 
• Responsible for making and prepping bar ingredients
• Knowledge of proper use of bar prepping equipment
• Ability to use descriptors to describe dishes and beverages 
• Be aware of any specials, soups, drinks, and any items that are running low 
• Ability to handle station, or when situations arise, ability to let manager / supervisor know ahead of time so as not to affect the guest experience 
• Barbacks are responsible for keeping the bar stocked with liquor, mixers, garnishes, glassware and other necessary supplies 
• Changing kegs, refilling ice bins, and ensuring all items are readily available for bartenders. 
• Maintaining cleanliness in all bar areas by washing glassware, cleaning spills, and organizing the workspace. 
• Supporting the bartenders by preparing garnishes, retrieving supplies and helping bartenders focus on customer service by handling routine tasks 
• While primarily a support role, barbacks may interact with customers, answering questions and helping as needed 
• Assist with inventory checks and notify the bar manager when stock levels are low, helping to ensure that the bar is always prepared for service 
• Follow the proper steps of service consistently with every table as outlined in training manual 
• Clear and clean bar top and tables quickly and quietly ensuring no sticky residue is left on the table 
• Ability to carry trays, boxes and bar equipment up to 35lbs.
• Detail tables, bar tops and liquor storage areas and remove items not in use 
• Never solicit tips 
• Perform other duties as management and bar team requests to service our guests 
• Supports F&B operations with side work, mise end place and setup 
• Have necessary tools to run the shift such as tray, pen, corkscrew 
• Keeping Liquor room, bars, all bar areas and service stations clean and tidy with all guidelines provided of everything in its place 
• Set up and maintain bar areas before, during, and after service. 
• Ensure tables, chairs, bar tops, bar display and dining areas are clean and properly arranged. 
• Assist bartenders and servers with the delivery of food and beverages as needed. 
• Clear and bar top and tables promptly after guests have finished their meals. 
• Monitor dining areas to ensure a pleasant atmosphere for guests. 
• Replenish supplies such as napkins, utensils, condiments and all bar products 
• Assist with light housekeeping tasks such as sweeping and mopping floors, including liquor room maintenance and organization 
• Handle guest requests and concerns in a professional and courteous manner. 
• Follow health and safety guidelines to ensure a clean and safe environment. 
• Must be able to stand for long periods and lift items such as kegs and boxes of supplies
• Work with staff and guests in an efficient courteous manner following the proper steps of service 
• Report to work on time and in proper uniform / approved attire 
• Check station assigned for cleanliness of area 
• Complete appropriate training listed on the human resources Training Matrix
• Adhere to Wheeling Park Commission’s safety rules and policy; refer to all safety concerns to department manager, safety committee, or human resources
• Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees

COMPETENCIES

• Strong organizational abilities are essential for keeping bar area tidy and well stocked
• Goods communication is necessary for effective teamwork and customer service
• Detail-oriented to ensure that all supplies are in place that the bar is clean and presentable

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.