Outfitters Program Associate - Full-time

MISSION
 Our mission is to support strong children, strong families, and strong communities.
 
VISION
 At Martha’s Table, we believe that every Washingtonian deserves the opportunity to stay and thrive. 

ABOUT MARTHA’S TABLE

At Martha’s Table, we believe that every Washingtonian deserves the opportunity to thrive. For over forty years, we have worked to support strong children, strong families, and strong communities by increasing access to quality education, health and wellness, and family resources.

Together, we are “One MT.”  This means we work across all three of our locations to support our shared mission. In all that we do, we exemplify our four core values of respect, compassion, teamwork, and accountability. These values -- and our commitment to “white glove service” -- guide how we engage with the communities we stand alongside and how we work together as a team. When you come to Martha’s Table -- as a guest or as a team member --  you are valued and you deserve our very best.

In order to be the best version of MT, we are deeply committed to equitable practices. We apply the principles of diversity, equity, and inclusion in providing programming and services; in creating our Board; in partnerships and procurement; and in hiring, training, and advancing our team members.

We invest in our team members’ personal and professional goals through our “STEP” program, which includes tuition for continuing education, certifications, and professional development; funding to unlock financially held transcripts; and flexible leave options.

POSITION OVERVIEW

The Martha’s Outfitters Program Associate is responsible for conducting the daily operations of the clothing distribution programming at Martha’s Table. The responsibilities include acting as an ambassador, building relationships and providing customer service to our neighbors, operating the clothing program, and store activities, entering data and other tasks that contribute to larger departmental and organizational goals. 

POSITION DUTIES AND RESPONSIBILITIES

• Provide excellent customer service to assist neighbors with clothing selections, conduct check out using a point of sale system and encourage completion of feedback loop to measure satisfaction.
• Manage Martha’s Outfitters inventory, including sorting donations, inventory organization and data entry, preparing unused donations for partner pickup, among other tasks.
• Lead and support volunteers to complete daily operational tasks of donation sorting and/or other tasks assigned.
• Arrange the store to support a positive customer experience for all of our guests. This includes preparing the sales floor each day, arranging merchandise and other equipment in a visually appealing and practical manner, cleaning the store periodically throughout each day, and maintaining a safe space for all.
• Support efforts to increase Outfitters' utilization as an entry point to wider programming and opportunities at Martha's Table by providing neighbors information about other programs and support.
• Support external partner events (i.e. tabling), conduct workshops and/or day-to-day operation of external boutiques or other operations
• Complete order fulfillment for members and community partners.
• Attend at least 1 anchor event annually
• Performs other duties as assigned.
• Commitment to Martha’s Table’s mission and core values of compassion, respect, teamwork, and accountability 

EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIREMENTS

• Strong belief in Martha’s Table’s mission, approach, and core values. 
• Exceptional interpersonal and communication skills with a focus on building positive relationships, working effectively as part of a team, and striving to meet the needs of those we serve. Proven ability to communicate effectively with staff, volunteers, and community groups. Comfortable with public speaking.
• Strong time management skills and demonstrated problem solving experience in a fast-paced environment.
• Good organizational skills and an ability to manage a variety of tasks and competing deadlines. Able to respond to organizational change and maintain a positive attitude.
• Skilled at taking initiative, problem-solving, and working independently. Able to learn, retain, and repeat information related to store operations (i.e. pricing, membership structure) and conduct basic mathematical calculations without use of calculator (i.e. subtraction)
• Strong administrative skills including typing, data entry, and point of sale (POS) systems. Proficiency in multiple software applications including Microsoft Office products and Google Suite.
• Basic knowledge of fashion and apparel,clothing brabds, sizing, and general retail operations.  
   

EDUCATION AND TRAINING REQUIREMENTS

• Experience working in a client or customer facing environment.

WORKING CONDITIONS

Moderate physical activity. Requires moderate movement. Work environment predominantly in a store setting.

COVID-19

Martha's Table requires all team members to have completed a COVID-19 primary series and receive one booster dose. Candidates who are not yet eligible for a booster must submit proof of their booster vaccination within 2 months of receiving their final primary series dose or an original monovalent booster vaccine to . Martha's Table will consider waiving the vaccination requirement for:

• Candidates who object in good faith and in writing, pursuant to procedures established by the City Administrator or his/her designee, that the employee's vaccination would violate their sincerely held religious beliefs; and
• Candidates who have obtained and submitted written certification from a physician or other licensed health professional who may order an immunization, that being vaccinated for COVID-19 is medically inadvisable because of the employee's medical condition. 

Marha's Table is an Equal Opportunity Employer. Applicants who are unable to be vaccinated for religious or medical reasons should contact Human Resources (hr@marthastable.org) as soon as possible to engage in the interactive process and explore what, if any, reasonable accommodations Martha's Table is able to offer. 

This position requires the completion of a satisfactory background check. Martha's table is an Equal Opportunity Employer and is committed to providing employees with a work environment free of discrimination and harassment of any kind. Martha's table is committed to the principle of equal employment opportunities for all employees and applicants for the employment and prohibits discrimination and harassment of any type without regard to race, color, religion or belief, age, sex (including pregnancy), national, social or ethnic origin, disability status, HIV status, family medical history or genetics, protected veteran status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, family or parental status or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Martha's table will not tolerate discrimination or harassment based on any of these characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 202-328-6608 or via e-mail at hr@marthastaple.org.