Administrator, Applications - Full-time

About Le Moyne College:

Le Moyne College, located in Syracuse, N.Y., is an independent college established by the Jesuits in 1946 to provide students with a values-based, comprehensive academic program designed to foster intellectual excellence and preparation for a life of leadership and service. Today, Le Moyne has evolved into a nationally acclaimed college of liberal arts and sciences that draws students from across the U.S. and abroad.

Our Mission:

Le Moyne College is a diverse learning community that strives for academic excellence in the Catholic and Jesuit tradition through its comprehensive programs rooted in the liberal arts and sciences. Its emphasis is on education of the whole person and on the search for meaning and value as integral parts of the intellectual life. Le Moyne College seeks to prepare its members for leadership and service in their personal and professional lives to promote a more just society.

Le Moyne College aims to advance the values of diversity and inclusiveness at the college. To do this, Le Moyne seeks scholars and professionals who bring innovation, creativity, and impact to the campus, and who bring greater depth, breadth, and diversity to our campus community.

POSITION SUMMARY                                                                     

The Enterprise Application Administrator is a central member of the Information Technology team, responsible for the day-to-day configuration, maintenance, and support of Le Moyne College’s portfolio of enterprise and academic applications. This role ensures that systems such as the Learning Management System (LMS) and administrative tools are reliable, secure, and easy to use.

This is a hands-on role designed for a professional with a strong technical foundation who can troubleshoot issues, manage user access, and help faculty and staff effectively utilize college technology. The Administrator works closely with the IT Service Desk to resolve escalated issues and partners with stakeholders to improve business processes.

Reporting Structure: This position has dual reporting to Enterprise Systems and Instructional Design and Academic Technology units. Daily priorities are coordinated to ensure a balanced workload.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS

Job duties specific to this position:

Application Administration & Maintenance

• Act as an Application Administrator for core applications including Canvas, Kaltura, Watermark, Workday Learning, Ellucian Colleague, Atlassian Jira, Informer, and Hyland OnBase.

• Manage system configurations, settings, and release updates.

• Monitor system health and performance, performing routine maintenance and data validation.

• Manage user accounts and permissions, ensuring access is granted accurately based on college policies.

Technical Support (Tier 2)

• Serve as the Tier 2 escalation point for technical issues such as login failures, integration errors between systems, and permission conflicts.

• Work with software vendors to log and track support tickets for system bugs or outages.

User Training & Onboarding

• Support the onboarding of new faculty and staff by ensuring their accounts are set up correctly and providing initial system orientation.

• Develop and maintain internal documentation and training resources, including user guides, "how-to" articles, and video tutorials for supported applications.

• Conduct ad-hoc training sessions or workshops for departments to help them understand new features or best practices.

Job expectations for all Le Moyne College employees:

• Demonstrates and role-models all of Le Moyne’s mission-based competencies (collaboration, communication, diversity, integrity, leadership and service) in every interaction with all community members and external parties.

• Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization and data management while promoting a security culture.

• Supports cura personalis by treating all individuals with dignity, professionalism and kindness.

• Promotes cura apostolica by aligning professional goals, objectives, and performance with college’s strategic goals.

• Demonstrates excellent work attendance, reliability and work ethic.

• Attends and actively participates in required meetings and training sessions.

• Complies and adheres to all of Le Moyne’s established policies, procedures and codes of conduct at all times, including all health and safety requirements and regulations, to promote desired behavior and build awareness.

• Must complete all required federal, state, institution and department trainings.

• Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry including best practice, evolving operational requirements, and industry trends.

• Performs a variety of related duties as assigned.

QUALIFICATIONS  

• Bachelor's degree and 3 years of professional experience required.

• Preference will be given to candidates with 1+ year(s) of specialized experience in application administration or IT support.

• Troubleshooting: Strong problem-solving skills with the ability to diagnose issues involving user access, browser compatibility, and data errors.

• Communication: Strong oral and written communication skills, with the ability to explain technical steps patiently to non-technical users and create clear documentation.

• Academic: Canvas, Kaltura, Watermark, Astra Schedule.

• Enterprise & Operations: Ellucian Colleague, Workday, Hyland OnBase, Atlassian Jira, Entrinsik Informer, Transact Door Access Control.

Additional Information:

Le Moyne Benefits

403(b) Retirement contribution- (9.5% Employer match)
Generous tuition coverage
Health insurance options- (Medical, Dental, Vision, Flexible Spending Accounts)
Health Savings Accounts- (Partially Employer funded) 
Basic Life & AD&D Insurance- (Employer paid)
Short and Long Term Disability Insurance (Employer paid)
Supplemental Life & AD&D Insurance
Voluntary benefits- (Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance etc.)
12 paid holidays
Generous time off package 

Pay Range: $25.50 - $27.00 per hour

Equal Employment Opportunity

Le Moyne College prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, citizenship & immigration or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.  Le Moyne makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

Application Instructions:

To apply for this position please click the 'Apply Now' button and submit the required materials for consideration:

* Cover letter outlining your interest in the position
* Current resume
* Contact information for 3 professional references