Customer Service Associate - Full-time

CO-Energy is looking for a qualified individual to provide outstanding customer support at our Boise Idaho branch.  

The Customer Service Associate is a vital team member that works with the Branch & Sales management, Warehouse and Delivery team to meet and exceed the expectations of our customers. 

We provide a competitive wage with excellent benefits which includes discounts on fuel, medical/dental/vision insurance, paid time off, 401(k) with company match.  

The standard work schedule is Mon - Fri, 7:30 am to 4:00 pm.

Duties/Responsibilities:

• Greets clients, visitors, and guests providing excellent, friendly customer service.
• Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.
• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Prepare customer invoices and deposit checks.
• Fields customer questions and complaints.
• Be the first line of contact to address customers’ questions, requests, problems and concerns.
• Performs other related duties as assigned. 
• Receives mail, documents, packages, and courier deliveries and delivers or distributes items. 
• Performs administrative and clerical support tasks.
• Performs basic filing and record keeping.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Excellent interpersonal and customer service skills.
• Understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.
• Ability to operate basic office machines and technology such as personal computers, printers, copiers, telephones, credit card machines, etc. 

Education and Experience:

• High school diploma or equivalent required. 
• One (1) or more years of customer service and/or front office clerical experience. 
  

Physical Requirements:

• Prolonged periods of sitting at a desk.
• Must be able to lift up to 15 pounds at times.
  

To apply for this position, please click the blue box in the upper right side of this page labeled: "Apply for This Job"