CUSTOMER ACCOUNT SPECIALIST

Location: On-site

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Master Machining, Inc. (MMI) is seeking an experienced Customer Account Specialist with strong data entry skills to join our fast-paced manufacturing environment. This role is critical to maintaining accuracy, organization, and communication across customer orders and internal operations.

Our culture and core values require someone with a strong work ethic, exceptional attention to detail, and the ability to manage multiple tasks and shifting priorities. The ideal candidate is personable, organized, driven, focused, dependable, and thrives in a hands-on office environment.

Key Responsibilities & Duties

• Responsibilities include, but are not limited to:
• Enter all customer Purchase Orders accurately and efficiently
• Build customer Sales Orders and provide documentation to the Vice President
• Ensure Sales Folders are properly built, complete, and include all required drawings and paperwork
• Create RMAs when necessary and ensure all related documentation is correctly filed
• Answer a multi-line phone system and provide general office support
• Maintain office organization, including: Filing sales folders in numerical order. Filing quotes in designated areas
• Assisting team members with administrative and operational tasks as needed
• Perform high-volume data entry (this is a required and critical function of the role)
• Maintain exceptional numerical and document organization, essential to MMI’s operations
• Communicate clearly and professionally with internal teams and customers
• Participate in office cleaning duties on a rotational schedule (sweeping, vacuuming, bathroom upkeep, dusting, trash removal)
• Bring positive energy to the workplace and contribute as a team player and motivator

Required Skills & Qualifications:

• Data Entry: Minimum 5 years (Required)
• Customer Service: Minimum 3 years (Required)
• Microsoft Outlook: Minimum 2 years (Required)
• Strong organizational skills with attention to numerical accuracy
• Excellent verbal and written communication skills
• Quick learner with a systems-oriented mindset
• Proficiency in Excel, Word, Microsoft Teams, and PDF software
• Ability to work independently and collaboratively in a fast-paced manufacturing environment

Preferred Experience:

• Purchase orders, invoicing, or manufacturing sales experience

Benefits

• 40 hours of paid vacation after 1 year
• Health, dental, and vision insurance offered after 60 days
• Paid birthday off
• 401(k) plan eligibility after 1 year of service

Why Join MMI?

If you are detail-driven, reliable, and looking for a role where your daily contributions truly matter, MMI offers the opportunity to grow with the company in a highly active, positive team environment, where there is always something to do and no two days are the same.