BDC Manager

Carlisle Cadillac Buick GMC is searching for a Full-Time BDC Manager. We are looking for an energetic individual looking to grow their Automotive Career in a family-oriented business.

The BDC Manager is responsible for developing, processing, managing, following up, and tracking all customers as it pertains to the sales department within a dealership. This individual completes all reports and administrative procedures as required. If you like a fast-paced work environment and talking on the phone, this would be a great fit for you!

Responsibilities:

• Lead customer relations process management.
• Develop accountable, continuous improvement plans.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Utilize computer skills to increase appointments, sales, and customer retention.
• Utilize phone skills to set solid appointments with call-ins, previous customers, and referrals.
• Constructively communicate with other dealership personnel as required to satisfy customer needs.
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its personnel, or customers.
• Arrive at work, take breaks, and depart work at the times designated by management.
• Attend meetings and training as scheduled.
• Ensure that work areas and customer waiting areas are kept clean.
• Other duties as assigned.

Qualifications:

• Excellent customer service skills actively looking for ways to serve our customers
• Self-starter mentality and ambitious spirit preferred
• Eager to learn new skills and improve
• Phenomenal communication skills with customers and team members
• Professional, well-groomed personal appearance
• Clean driving record and valid drivers license
• Basic computer and phone skills
  
• Available to work flexible hours and weekends

Benefits:

• Benefits available: Medical, Dental, Vision, Paid Time Off
• Life & Disability Insurance
• 401(k) Planwith company match
• Growth opportunities
  
• Paid Training
  
• Employee vehicle purchase plans
  
• Family owned andoperated
• Long term job security
  
• Health and wellness
  
• Flexible Work Schedule
  
• Discounts on products and services