Collections Specialist
•Today
| Estimated Pay info | Based on similar jobs in your market$21 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Gilbert, Arizona |
About this job
Collections Specialist
Location: Gilbert, AZ(Onsite)
Employment Type: Full-Time
Position Summary
We are seeking a detail-oriented, proactive Collections Specialist to join our Accounting team. In this role, you will be responsible for managing accounts receivable, resolving past-due balances, and maintaining strong relationships with clients to ensure timely payment. The ideal candidate is organized, confident in communication, and experienced in handling high-volume collections in a professional, service-driven manner. This role is essential for minimizing financial risk and supporting overall business functions.
Key Responsibilities
Qualifications
Location: Gilbert, AZ(Onsite)
Employment Type: Full-Time
Position Summary
We are seeking a detail-oriented, proactive Collections Specialist to join our Accounting team. In this role, you will be responsible for managing accounts receivable, resolving past-due balances, and maintaining strong relationships with clients to ensure timely payment. The ideal candidate is organized, confident in communication, and experienced in handling high-volume collections in a professional, service-driven manner. This role is essential for minimizing financial risk and supporting overall business functions.
Key Responsibilities
- Manage a portfolio of client accounts and follow up on outstanding invoices to ensure prompt payment.
- Maintain accurate records of payments, account statuses, and communications.
- Conduct daily collection calls and emails to clients regarding past-due balances.
- Research and resolve payment discrepancies, short pays, and invoice issues.
- Review and evaluate credit applications, establish limits based on company policies.
- Document all collection activities accurately within internal systems.
- Collaborate closely with Billing, Sales, and Leadership teams to ensure accurate invoicing, address client concerns, and escalate issues when needed.
- Investigate and resolve any billing discrepancies or disputes in a timely manner.
- Monitor/ prepare aging reports, track progress, and provide regular updates to management.
- Monitor accounts to identify any overdue balances and initiate collections protocol.
- Assist with payment posting, reconciliations, and other AR tasks as required.
- Maintain a high level of professionalism, diplomacy, and customer service during all interactions.
- Provide recommendations for accounts for escalation, legal action, or write-offs when necessary.
Qualifications
- 2+ years of experience in Accounts Rece
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