Safety & Quality Assurance Specialist - Full Time (Vista, CA) - Full-time

Description

The Safety and Quality Assurance Specialist is responsible for developing, implementing, and monitoring safety and quality assurance programs to ensure compliance with federal, state, and local regulations, contractual requirements, and company policies. This role promotes a strong safety culture, investigates incidents, conducts training, and partners with management to reduce risks and maintain a safe, compliant, and efficient work environment.

Key Duties & Responsibilities

Program Oversight & Compliance

- Develop, implement, and maintain the company’s Safety & Quality Assurance Program in accordance with OSHA, ADA, and other regulatory standards.
- Monitor compliance with safety laws, regulations, and contract requirements.
- Conduct routine safety audits, inspections, and risk assessments of vehicles, facilities, and work practices.
- Maintain accurate documentation of inspections, training, corrective actions, and compliance records.

Training & Education

- Deliver safety orientations and ongoing training for drivers, supervisors, and staff.
- Ensure all employees are trained on emergency response procedures, proper use of equipment, securement protocols, and passenger assistance techniques.
- Provide refresher training following incidents or policy updates.

Incident Management

- Investigate accidents, injuries, safety violations, and customer complaints involving safety issues.
- Document findings and recommend corrective actions to prevent recurrence.
- Work closely with supervisors and management to ensure accountability and follow-up on corrective measures.
- Serve as liaison with insurance providers, regulatory agencies, and clients regarding safety-related incidents.

Quality Assurance & Reporting

- Conduct random ride-alongs, camera system reviews, and performance checks to ensure adherence to company standards.
- Track and analyze safety data trends, reporting findings to leadership with recommendations for improvements.
- Assist with internal and external audits, ensuring required documentation and compliance evidence are readily available.

Collaboration & Leadership

- Support management in creating a culture of accountability, transparency, and continuous improvement in safety practices.
- Collaborate with various departments to align safety initiatives with operational goals.
- Act as a subject matter expert on safety regulations, providing guidance to staff and leadership.

Qualifications

- Knowledge of OSHA, ADA, and transportation safety regulations (Must Have)
- Strong analytical, investigative, and problem-solving skills.
- Excellent communication and training facilitation abilities.
- Experience in risk management, quality assurance, and transportation safety preferred.