SCPFO Service Center Rep

Manifest Solutions is currently seeking a SCPFO Service Center Rep for an onsite position in Columbus, OH.

• Serve as the primary liaison among Accounts Payable, Business Unit Partners, Suppliers, and Procurement providing support for transactional buying and invoice/issue resolution.
• Perform complex troubleshooting to help business partners make sound procurement decisions and build strong relationships across Procurement, business units, and suppliers by understanding their priorities.
  
• Execute operational procurement transactions to meet business partner needs and maintain operational efficiency, including sourcing purchase requisitions and issuing purchase orders in accordance with company policies and procedures.
  
• Process change orders related to purchase orders.
  
• Process supplier acknowledgements and estimated delivery dates for purchase orders.
  
• Provide high-quality customer experience to business unit partners and suppliers while supporting category strategies developed by Strategic Procurement.
  
• Collaborate with the Supply Chain Center of Excellence (COE), Procurement Peers, and business unit partners on sourcing events, projects, and initiatives to resolve recurring issues and improve efficiency and satisfaction.
  
• Identify root causes and drive resolution of invoice discrepancies with suppliers, procurement, and/or storerooms.
  
• Coordinate with suppliers, procurement, and storerooms to address PO and delivery issues.
  
• Perform complex invoice resolution, with assistance as needed.
  
• Provide phone support by logging into the Genesys phone system daily to handle purchasing and issue-related calls.
  

Basic Qualifications:

• Bachelor's Degree in business, accounting, finance, supply chain, or other related field; OR 4 years of relevant procurement or service center experience.
  
• In addition to any experience required above, 2 years of relevant customer service and/or procurement experience required.
  
• Excellent analytical, problem-solving, and time management skills desired
  
• Proficiency with procurement systems
  
• Strong customer-oriented mindset
  
• Ability to be persuasive and build credibility desired
  
• Good understanding of procurement processes, policies, and tools
• Excellent customer service and problem-solving skills.
• Comfortable working in a team environment.