IT Help Desk Technician

CABVI is seeking an IT Help Desk Technician to Support and trouble shoot networks, workstations, and other systems in use by the agency while maintaining the best possible reliability, security, and protection of agency data while maintaining the highest level of user/customer satisfaction.

Responsibilities Include:

• Provide first level contact and resolutions to issues from 200+ employees at 14 locations.
• Properly escalate unresolved queries to the next level of support.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback, and see problems through resolution.
• Utilize customer service skills to meet business goals, objectives, and end user needs.
• Ensure proper recording, documentation, and closure for all issues.
• Occasionally assist with adaptive technology needs and software.
• Assists in design and layout of all agency Web Based applications.
• Preserve and grow knowledge of help desk procedures, products, and services.
• Maintain a high level of confidentiality at all times.
• Adapts to change and completes other duties as assigned by supervisor.
• Consistently achieves annual performance objectives

Requirements Include:

• Associates degree or equivalent education and/or certification computer/ networking field.
• Must be available for weekend or evening work dependent upon emergencies or planned schedule.
• Must have sufficient knowledge as pertaining to key job elements of all hardware and software being utilized by members of the agency, which includes over 400 end-points and 10 major software packages.
• Must remain current in field.
• Must occasionally lift and/or move up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform key job elements.

Benefits:

CABVI offers a generous benefit package along with a family friendly work environment. We offer three health insurance plans to choose from along with dental and vision insurance. A retirement benefit through a 403(b) is offered to include employee and employer contributions. We also have paid time off, paid holidays, mileage reimbursement, a fitness center for employees and employer sponsored life insurance along with many other employee sponsored benefits.

CABVI is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.