Technical Customer Support
| Verified Pay check_circle | Provided by the employer$23 to $24.64 per hour |
|---|---|
| Hours | Full-time |
| Location | Westminster, Colorado |
Compare Pay
Verified Pay check_circleProvided by the employer$15.01
$19.85
$23.82
$29.65
About this job
Job Description
Akkodis is seeking a Technical Customer Support for a Contract with a client in Westminster, CO(Remote). The ideal candidate is skilled in handling high volumes of email and phone requests, managing backlogs, and resolving accounts, subscription, and technical issues while meeting SLA targets.
Rate Range: $23/hour to $24.64/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Technical Customer Support job responsibilities include:
Engage with customers in a friendly, empathetic, and professional manner across phone, email, chat, and queue channels to understand and resolve technical and account-related issues.
Manage and respond to high volumes of customer requests daily while meeting or exceeding service level agreements (SLAs).
Assist customers with account and subscription management, including billing, invoicing, entitlement management, refunds, downloads, and installations.
Diagnose and troubleshoot technical issues such as application crashes, extension errors, and product defects, and escalate cases appropriately using internal knowledge resources.
Maintain accurate and detailed case documentation, recording customer interactions, troubleshooting steps, and resolutions for all support channels.
Proactively manage case queues and backlogs by prioritizing aging requests, applying knowledge base content, and adhering to established communication and incident protocols.
Required Qualifications:
Bachelor’s degree or equivalent experience in Customer Support, Information Technology, Communications, or a related field.
1–3 years of experience in customer support or technical support, preferably in a SaaS or software‑based environment.
Strong customer service and communication skills, with the ability to clearly explain technical concepts in plain language across phone, email, and chat.
Experience supporting account management, billing, subscriptions, and technical troubleshooting, with the ability to manage high‑volume queues while meeting SLA targets.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at quiesar.r@akkodisgroup.com.
Pay Details: $23.00 to $24.64 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.
Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.
Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.
Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.
Our Evolution and Your Role in It
Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.
Empowering the Future
We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.
Join the Akkodis Community
At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.
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