Appraisal Orders Analyst III
| Verified Pay check_circle | Provided by the employer$22.40 per hour |
|---|---|
| Hours | Full-time |
| Location | Frisco, Texas |
Compare Pay
Verified Pay check_circleProvided by the employer$13.5
$18.29
$22.40
$28.26
About this job
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
The Appraisal Orders Analyst supports internal loan teams by managing the end-to-end appraisal order process to ensure timely, accurate, and compliant execution. This role exists to keep appraisal workflows moving efficiently by monitoring active orders, coordinating with Appraisal Management Companies (AMCs), and proactively addressing risks that could delay loan closings.
Reporting to the Appraisal Orders Manager, the analyst serves as a key operational partner to loan teams by maintaining visibility into appraisal status, enforcing policy, and escalating issues before they impact service levels or borrower experience.
What you’ll do:
- Enforce Appraisal Orders policy, currently governed under the Lock Desk Policy and Procedures.
- Manage appraisal orders using Reggora, the Appraisal Orders shared inbox, and applicable Encompass pipelines to support efficient file movement.
- Monitor active appraisal pipelines to identify orders at risk and proactively escalate delays or issues to the appropriate internal teams or vendors.
- Serve as a first point of contact between Appraisal Management Companies (AMCs) and internal loan teams to resolve questions, issues, or discrepancies.
- Assist internal partners with FHA and VA case number transfers, appraisal transfers, credit card refund and charge requests, and appraisal-related escalations.
- Monitor the shared Appraisal Orders email inbox to ensure requests are addressed within established SLAs and team performance standards are met.
- Ensure appraisal fees are accurate and orders are placed and delivered in a timely manner with approved AMCs.
- Review and respond to Reggora messages to support timely appraisal delivery and issue resolution.
- Maintain a high level of accuracy, organization, and confidentiality while managing an assigned appraisal pipeline.
This is a hybrid role requiring two days per week in the Charlotte, NC or Frisco, TX office. The position is Monday through Friday, 40 hours per week, with overtime available based on business volume.
What you’ll need:
- Bachelor’s degree in business or a related field, or equivalent relevant experience.
- Proficiency in Microsoft Excel and comfort working across multiple systems and pipelines.
- Ability to work quickly, accurately, and independently in a fast-paced, deadline-driven environment.
- Experience managing sensitive information and working under a high level of confidentiality.
- Ability to manage an assigned pipeline that includes FHA and VA loan products.
Strong attention to detail with effective time management and organizational skills. - Excellent verbal, written, and interpersonal communication skills, with the ability to collaborate across teams.
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