Patient Services Coordinator - Peoria

Position Summary

The Patient Services Coordinator serves as the first point of contact for patients and families, playing a critical role in delivering a positive, organized, and compassionate healthcare experience. This position blends front-desk operations, patient support, scheduling, insurance intake, and administrative coordination within a fast-paced outpatient clinical setting.

This is an excellent opportunity for someone with strong customer service skills who is interested in healthcare administration, patient access, or clinic operations.

What You’ll Do

• Welcome patients and visitors with professionalism, warmth, and empathy, ensuring a positive first impression
• Manage front-desk operations including patient check-in, scheduling, phone support, and appointment coordination
• Collect and accurately enter patient demographic, insurance, and identification information into the Patient Management System
• Explain financial responsibility, enrollment documentation, and consent forms in a clear and compassionate manner
• Obtain and maintain compliance documentation including HIPAA forms and Supplier Standards
• Coordinate with clinicians, referral sources, and internal teams to ensure smooth patient flow and continuity of care
• Maintain an organized, clean, and welcoming clinic environment
• Support general administrative tasks such as data entry, billing support, document management, and scanning
• Serve as a patient advocate by answering questions and ensuring patients feel informed and supported throughout their visit
• Participate in ongoing training and professional development opportunities

What We’re Looking For

• High school diploma or equivalent required
• 3+ years of experience in a customer service, healthcare, medical office, or administrative support role preferred
• Experience with patient intake, scheduling, front-desk operations, or medical office workflows is a plus
• Familiarity with insurance verification, medical terminology, and healthcare documentation preferred
• Strong communication, organization, and multitasking skills
• Ability to work collaboratively in a team-based clinical environment
• Comfort using computers, office equipment, and electronic health record or patient management systems
• Ability to lift up to 50 pounds as required for clinic operations
• Authorization to work in the United States

Compensation & Benefits

• Starting pay from $18.00 - $19.00 adjusted based on experience.
• Competitive benefits package (details discussed during the interview process)
• Stable, growing healthcare organization with long-term career opportunities
• Supportive team environment with training and development

Search & ATS Keywords

Patient Services Coordinator, Patient Service Representative, Front Desk Coordinator, Medical Receptionist, Healthcare Administration, Patient Access, Medical Office Coordinator, Clinic Operations, Insurance Verification, HIPAA, Scheduling, Healthcare Customer Service, Outpatient Clinic, Patient Intake