Service Desk Level 1 Analyst (Temporary)

 

 

Join DYOPATH as a Service Desk Level 1 Analyst

Do you love helping people, solving everyday tech challenges, and being the friendly voice that makes someone's day better?

DYOPATH is looking for a Service Desk Level 1 Analyst who brings curiosity, empathy, and a passion for outstanding customer service. If you thrive in a fast‑paced environment and enjoy learning something new every day — this role is for you!

Why You’ll Love Working Here

Purpose with Passion – Our L.O.V.E. philosophy—Living Our Values Every Day—creates a workplace where people feel supported, connected, and valued.

Grow & Thrive – We invest in YOU. Certifications, training, and career pathways to help you level up.

Award-Winning Culture – We deliver excellence to our clients and treat each other with the same care and respect.

Fun & Supportive Team Energy – Work with people who celebrate wins and make each day better.

Role Overview

• Location: Houston, TX (On-Site)
• Pay Rate: $33
• Schedule: First shift; Monday through Friday 
• Temporary Role: Expected duration 6 months

Your Mission as a Service Desk Level 1 Analyst

As a frontline technical hero, you’ll be the first point of contact for customers and employees needing IT support. Your impact matters — you’ll keep people connected and productive every day.

Your responsibilities include:

• Respond to phone calls, emails, and chat messages with professional, friendly support.
• Log all interactions accurately in the ticketing system.
• Provide first-level troubleshooting for desktops, laptops, printers, mobile devices, software, and basic network issues.
• Resolve what you can — and escalate the rest to the right team.
• Ensure timely, accurate, high‑quality resolutions.
• Follow up with users to ensure satisfaction.
• Continuously grow your tech expertise through training, certifications, and self-learning.
• Participate in special IT projects as assigned.

What You Bring to the Team

Education & Certifications

• High school diploma or equivalent required
• Associate or bachelor’s degree in Computer Science or related field preferred
• Certifications (or working toward):
  • HDI Support Center Analyst (HDI‑SCA)
  • ITIL Foundation
  • Microsoft 365 Certified: Fundamentals

Experience & Skills

• 1–2 years in a technical support or service desk role
• Strong customer service mindset — able to explain technical concepts to all users
• Proficiency with:
  • Microsoft Office
  • Windows operating systems
  • Basic network troubleshooting
• Familiarity with ITIL or similar frameworks is a plus
• Ability to multitask, prioritize, and work both independently and collaboratively
• Excellent problem-solving and analytical skills

Why This Role Rocks

As a Service Desk Level 1 Analyst, you're not just solving issues — you're building trust, learning constantly, and making a difference every day. You’ll gain hands-on experience, develop your technical career, and become an essential part of DYOPATH’s world-class support team.

Ready to Launch Your IT Career?

If helping people, learning new skills, and working in a team-first environment excites you, we’d love to meet you. Apply now to become our next Service Desk Level 1 Analyst!

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.