Supervisor, Claims Clerks

Title: Supervisor, Claims Clerks

Location: Jackson, MI

Reports to: Senior Client Success Manager

FLSA Classification: Non-Exempt

Full-Time 

Salary Range: $ 20 - $24

Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Position Overview:

The Supervisor Claims Clerks oversees the day-to-day operations of a team responsible for supporting claims processing activities. This role ensures accurate, timely, and compliant administrative workflows while driving team performance, quality, and productivity. The Supervisor is accountable for monitoring work queues, providing coaching and training, addressing escalations, and promoting process consistency across the team. The ideal candidate is a collaborative leader with strong organizational skills, a commitment to accuracy, and experience in a fast-paced, production-driven environment.

Key Responsibilities:

•    Supervise, mentor, and support a team of Claims Clerks, providing ongoing coaching, feedback, and performance evaluations.

•    Monitor daily workloads, prioritize assignments, and ensure timely completion of tasks in alignment with client and internal SLAs.

•    Oversee onboarding and continuous training to ensure team members are proficient in claims workflows, documentation requirements, and system processes.

•    Foster an engaged, high-performing team culture focused on accuracy, accountability, and service excellence.

•    Review, assign, and monitor work accounts within the billing system for department efficiency and balance.

•    Ensure claims, documentation, and communications (mail, fax, electronic submissions) are processed accurately and in accordance with guidelines.

•    Maintain oversight of documentation quality, follow-up scheduling, and adherence to client-specific rules.

•    Identify process improvement opportunities and support implementation of enhanced workflows or tools.

•    Partner with global teams to ensure coordinated and efficient claims processing.

•    Track production metrics and quality assurance scores; provide coaching or corrective action where needed.

•    Review error trends, recurring issues, or documentation deficiencies and communicate findings to leadership.

•    Serve as the first point of escalation for internal and external inquiries requiring elevated support or clarification.

•    Ensure timely management of returned mail and resolution of missing or incomplete claim information.

•    Engage with internal partners, client teams, physician offices, and external stakeholders to resolve issues and gather required information.

•    Collaborate across departments, including Billing, Scanning, and Operations Leadership—to maintain smooth processes and resolve workflow barriers.

•    Prepare reports related to productivity, quality, team performance, or project initiatives as requested.

•    Perform or support operational tasks as needed during high-volume periods.

•    Contribute to departmental projects and continuous improvement initiatives.

•    Other duties as assigned.

Qualifications:

•    1–3 years of supervisory or team lead experience in a healthcare, billing, or claims processing environment preferred.

•    Proficiency with Microsoft Word, Excel, and Adobe Acrobat.

•    Minimum typing speed of 40 words per minute; familiarity with 10-key calculators.

•    Ability to work in a fast-paced, production-focused environment while maintaining accuracy and attention to detail.

•    Strong communication skills, professional phone etiquette, and the ability to provide clear guidance to team members.

•    Experience with standard office equipment including printers, phones, copiers, and fax machines.

•    High School Diploma or equivalent required; additional coursework or certifications in healthcare administration or leadership preferred.

Additional Information:

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds.