Client Benefit Coordinator

Make a Difference Every Day!

The Client Benefit Coordinator is responsible for managing and supporting client public benefits, billing coordination, and financial documentation. This position requires strong attention to detail, confidentiality, and collaboration with internal teams and external agencies to ensure accurate benefit management and regulatory compliance.

Key Responsibilities

• Maintain strict confidentiality of all client and family information and act as a professional representative of the agency.
• Review rate sheets for available services and work with state agencies to resolve billing issues.
• Process SNAP benefit updates and assist in resolving benefit-related concerns.
• Maintain Social Security Payee documentation, including collecting, recording, and submitting client pay data.
• Assist with Social Security phone interviews as needed.
• Set up and close representative payee bank accounts for clients.
• Establish and manage ABLE accounts.
• Process turnaround forms for rate changes and manage ICAP scores.
• Request, receive, and track Medicare and Medicaid cards.
• Audit and maintain records in HSMS and DocuWare systems.
• Review and reconcile medical billing and follow up on insurance denials or rejections.
• Ensure timely collection of outstanding accounts receivable (A/R).
• Participate in DDD-related committees and complete required government reporting.

Perform additional duties as assigned by the CFO and Business Office Manager.

Compensation & Benefits

• $19.50-$21.50 Per Hour
• Monday-Friday, Daytime Office Hours
• Optional Comprehensive health insurance
• Optional vision, dental, critical illness, and accident insurance
• Company-paid short-term and long-term disability
• Company-paid life insurance
• Paid holidays, sick time, and accrued vacation
• 401(k) with company match
• Cell phone stipend

About CTF Illinois

CTF Illinois is dedicated to helping individuals with intellectual and developmental disabilities reach their full potential through the power of Communities That Transform Futures. Our person-centered programs are driven by dedicated staff, caring volunteers, and generous donors. We provide a wide range of community-based services designed to support individuals and families in building meaningful, fulfilling lives.

CTF Illinois is proud to be an Equal Opportunity Employer.