Respite Residential Counselor - Full-time

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center! 

Job Summary:

Under the supervision of the Program Manager Drop In Center, the Residential Counselor cares for young adults, establishing a supportive and welcoming atmosphere for homeless street youth receiving services by performing the following duties and responsibilities within the Vision, Mission and Agency Values of BWC in the Drop In Center respite overnight.

Essential Duties/Responsibilities:

• Conduct bag checks at the gate in accordance with shelter policies and safety procedures.
• Ensure each youth signs in prior to entering the shelter.
• Communicate effectively and professionally with youth, coworkers, supervisors, and management, including the ability to remain calm and effective under pressure.
• Provide structure and supervision for youth, including implementation of nightly routines.
• Ensure work areas are cleaned at the end of each shift and promptly report any maintenance, safety, or security concerns.
• Maintain regular and reliable attendance as required for the position.
• Complete accurate and timely documentation related to youth behavior, incidents, and progress.
• Monitor and ensure the safety and well-being of all youth residing in the shelter at all times.
• Complete nightly reports for youth staying in respite, including observations and incident reports.
• Remain on-site at all times while youth are present and never leave youth unattended.
• Attend agency meetings and trainings as required.
• Perform routine household tasks, including laundering linens, towels, and bedding, and cleaning sleeping and common areas.
• Ensure youth do not leave the shelter during overnight hours without authorization.
• Provide a safe, supportive, and stable environment for youth to rest overnight.
• Serve as a positive and appropriate role model for youth at all times.
• Additional duties as assigned.