Operations Support Specialist - Full-time

About the position

We are looking for a high-energy, detail-oriented Operations Support Specialist to join our team in Warwick. This is a unique, "hybrid" role where you will be the backbone of two fast-growing divisions: Interstate Batteries and 1-800 Radiator & AC.

One day you might be providing "Outrageous Customer Service" to a retail customer in our battery center, and the next, you’ll be coordinating complex delivery logistics for our wholesale cooling parts. If you are a natural "Achiever" who loves variety and staying busy, this is the role for you.

You will be assigned to our Warwick, MA location and the expected schedule is Monday – Friday from 8:00 am --- about 4:00 pm. Hours may extend beyond the expected schedule depending on the season or business necessity. Your hourly rate of pay will be between $22-$25, depending on previous experience.

Job Responsibilities

• Deliver expert product advice to walk-in and phone customers; perform on-site installations for automotive, watch, and key fob batteries.
• Independently operate the retail storefront, including opening/closing procedures, daily deposits, and inventory reporting.
• Maintain a clean, organized, and safe environment for both customers and staff.
• Accurately pick, stage, and double-check parts for drivers and DoorDash deliveries.
• Utilize  DeliveryTrax to create efficient routes for company and contract drivers.
• Perform cycle counts, process warranty returns, and manage stock alerts to ensure 100% inventory accuracy.
• Assist walk in customers with part lookups, order processing, and payment collection.