Library Assistant

Department: As Assigned

Pay Grade: 106

FLSA Status: Non-Exempt (24 hour a week) 

JOB SUMMARY

Under general supervision of assigned supervisor, this position is responsible for delivering quality customer service that exceeds patron expectations.  Library Assistants are responsible for performing  all duties associated with the general functions of day-to-day tasks in support of public service functions.  Assignments may occasionally involve specialized tasks at library locations, including but not limited to: circulation support, reference services, planning and instructing library programming or providing support for children’s services.

ESSENTIAL JOB FUNCTIONS

• Delivers quality customer service that exceeds patron expectations.

• Provides general information and reader advisory, using a variety of print and online resources; elevates questions to appropriate staff as necessary; Provides assistance with general information inquiries and requests.

• Performs daily branch opening and closing procedures. 

• Provides circulation services; staffs information desks as assigned.

• Assist with receiving and preparing all library materials as necessary for circulation at the branch level.

• Shelves library materials; Maintains shelf appearance by straightening, shifting, and ensuring items are in correct order. 

• Maintains library materials by mending, shelf reading, and weeding on condition. 

• Assists with marketing library collection, services, and programs through displays and exhibits. 

• Assists patrons with basic troubleshooting of common software products, operating systems, browsers, public fax machines, computers, printers, and photocopiers; elevates issues to senior staff as necessary.

• Performs cash handling. 

• Provides assistance in the use of electronic resources. 

• Provides assistance in the use of basic computer programs (e.g., Microsoft Office, Google Suite, etc.). 

• May prepare and present programming under guidance of supervisor.

• May act as Person-In-Charge in the absence of senior staff, as assigned.

• Performs other related duties as assigned.