Surgical Counselor

POSITION SUMMARY

Our Surgical Counselors are responsible for introducing and educating our patients on the cataract and LASIK surgery experience and are responsible for taking our patients through the process of preparing for the surgical day by coordinating scheduling, gathering needed documentation for pre-certification, providing patient education and knowledge of insurance carrier.

Optometric Technicians, MAs and Opticians welcomed to apply!

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Counsel and educate the patient about their upcoming surgery and lens options
• Set surgery dates, including all post-surgical/treatment appointments
• Send necessary paperwork to authorization specialist for eligibility, benefits and authorization
• Confirm pre-certification from insurance carriers received prior to procedure
• Discuss implant options and self-pay fees including financing options
• Collect fees for specialty lenses
• Collect co-insurance or co-pays when applicable
• Issue refunds for cancelled surgeries
• Create H&Ps
• Send for Medical or Retinal clearance as necessary
• Obtain eyelid surgery authorizations
• Answer patient calls
• Send surgery operative notes, transfer of care letter, post-op form and post-op drop instructions to referring Optometrists (may be owned by Co-Man instead of Surgical Counselor)