Alfred Malibu | Assistant Store Manager - Full-time

Job title: Assistant Store Manager

Location: Cafe

Reports to: Cafe Manager

FLSA Status: Non-exempt

Wage: $20.00/hr + tips ($24.00 - $28.00 per hour approximately)
 

 

But First, Coffee.®

Alfred opened the doors to its first location on tree-lined Melrose Place in January of 2013. Guided by our three — TEAM CULTURE, CUSTOMER EXPERIENCE and QUALITY PRODUCTS — we have built a passionate following with our innovative drinks, eye-catching design, and top-notch customer service. Whether you’re visiting a location in Los Angeles, Austin, San Francisco or the Middle East, your Alfred experience may look different, but our mission is singular: for every customer, both brand new and fiercely loyal, to walk out of Alfred as thrilled with their visit as they are with their beverage.
 

 

Responsibilities:

Leadership and Employee Development

• Coaches, motivates, and recognizes employees by providing performance feedback and development opportunities.

• Leads by example, demonstrating company values and high standards on and off the floor.

• Develops positive relationships with employees, understanding individual needs and fostering a team environment.

• Continuously develops employee skills by setting clear goals, providing ongoing training, and measuring performance.

• Collaborates with the Cafe Manager to onboard and train new employees.

 

Customer Experience

• Proactively resolves customer problems and ensures exceptional service in all situations.

• Cultivates a welcoming atmosphere for customers, exceeding expectations through outstanding hospitality.

• Sets the standard for exceptional customer service, ensuring team members deliver consistently high-quality experiences.

• Ensures all team members possess a deep understanding of products and services.

 

Safety and Operations Management

• Promotes and enforces safe work practices, identifying and resolving potential hazards.

• Maintains a clean, organized, and well-stocked store environment according to company standards.

• Oversees all aspects of cash management, ensuring accurate and secure handling of funds.

• Performs all POS duties efficiently, including opening and closing procedures.

• Manages inventory control, minimizing waste and maintaining accurate stock levels.

 

Sales and Profitability

• Collaborates with the Cafe Manager to execute sales promotions and achieve sales goals.

• Assists in identifying optimal staffing levels to meet business needs and control labor costs.

• Contributes to increased profitability by ensuring efficient store operations and equipment maintenance.

 

Scheduling and Administration

• Assists the Cafe Manager in creating and maintaining the employee schedule, balancing business needs and labor costs.

• Provides ongoing scheduling support to ensure adequate staffing levels.

 

Additional Responsibilities

• Maintains excellent attendance and punctuality.

• Demonstrates a positive and professional attitude.

• Adapts to changing priorities and takes initiative to complete assigned tasks.

• Adhere to all policies and procedures outlined in Company’s employee handbook.

• Any other tasks that may be assigned to meet company goals.

 

Food Program Responsibilities

• Develops an understanding of food handling and health safety procedures.

• Understands and is able to explain to customers the various types of sandwiches, toasts, and bagels offered.

• Restocks, cleans, and organizes prep space when necessary.

• Promptly assists in the distribution and organization of deliveries.

• Immediately reports potential safety hazards to the manager on duty.