Technical Training Specialist

Are you passionate about helping others grow their technical skills and thrive in their roles? We’re looking for a detail-oriented, organized, and engaging trainer who loves breaking down complex concepts into clear, actionable learning experiences. If you have a knack for teaching, strong communication skills, and enjoy creating impactful training programs, this could be the perfect opportunity for you.

This is a full-time, in-office position based at our Charlotte HQ. The role requires working onsite five days per week.

What You’ll Do

• Maintain a clean, organized training room and ensure readiness for sessions.
• Assist in designing and lead the delivery of technical training programs.
• Analyze skill gaps and training needs to maintain objectives.
• Develop training materials, including outlines, handouts, exercises, and evaluations.
• Establish processes to monitor training results and collect feedback for improvement.
• Coordinate product-related training, including new feature presentations and demo simulations.
• Ensure all new hires receive foundational technical training on QDS products.
• Organize workshops and classroom-style sessions.
• Measure performance improvements through testing and evaluations.
• Administer level testing for field technicians.
• Assist bench technicians during non-training weeks as needed.
• Manage outside contractors when applicable.
• Provide input on strategic decisions and budget development for training.
• Travel may be required for field training or receiving technical instruction