Project Coordinator

The Project Coordinator reports directly to the Project Manager and will provide support by executing and delivering on an advanced range of responsibilities. These tasks include providing quotes, ordering material, handling customer inquiries and complaints as well as contacting customers and/or vendors to ensure the timely completion of jobs.  This role requires exceptional verbal communication and documentation skills.

RESPONSABILITIES

• Handling vendor and client quotes
• Ordering the materials needed to complete a work order.
• Schedule and dispatch multiple technicians, in multiple trades to appropriate locations, according to customer requests, specifications, or needs, using text, email and or office telephones.
• Handling customer inquiries and complaints
• Act on all incoming faxes.
• Adhere to timelines and schedules.
• Verifying field technicians scheduled the time and date of the work.
• Locate, qualify, and recruit vendors in response to our client needs.
• Arrange for necessary repairs to restore service and schedules.
• Forecast workload for 2-3 days out if possible.
• Handle customer inquiries and complaints
• Update customer web-based portals.
• Provide information about services offered.
• Schedule customers during specific timeframes
• Relay work orders, messages, or information to and/or from technicians and supervisors.
• Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch.
• Other duties assigned.