Enforcement Ambassador - Full-time

Enforcement Ambassador – Mountain Creek

Location: Vernon, NJ Reporting to: Guest Experience Manager

 

SNOW Partners Mission Statement:

 

“To Enhance the Lives of our Team, Guests and Partners by Building Lasting Connections.”

 

About Mountain Creek:

 

Mountain Creek, a four-season resort, offering skiing/snowboarding, bike park, waterpark, weddings, mountain coaster, restaurants and lodge.

 

How the Enforcement Ambassador works with the Team:

 

Enforcement Ambassadors are responsible for resolving any guest ticket or pass issues that arise from the process of scanning at the lift.

 

 

Team Member Responsibilities:

 

• Ensure compliance with lift ticket/pass usage while maintaining a fun atmosphere
• Assisting the Scanners at at the lift to identify fraudulent passes
• Utilizing Snow Cloud to confirm the details of the situation
• Assisting the guests in transacting in the purchase of a ticket to remedy the theft and removing the guest from property
• Completing the documentation needed for the occurrence
• Assisting Vernon PD with information needed for guests who do not comply
• Assisting the guests in transacting in the purchase of a ticket to remedy the theft and removing the guest from property
• Completing the documentation needed for the occurrence
• Assisting Vernon PD with information needed for guests who do not comply

 

 

 

 

Team Member Qualifications:

 

 

 

• Must be 18 or older
• A positive attitude and a commitment to great service
• Ability to stand for long periods of time
• Willing to work outdoors in the ever-changing seasonal climate of NJ
• Ability to de-escalate and make decisions under pressure
• Must be able to work a flexible schedule including weekends and holiday