Outbound Supervisor

The Outbound Supervisor supports Langham’s life sciences logistics operations by ensuring that all GMP-regulated inbound shipments are received, inspected, documented, and stored accurately and in full compliance with current Good Manufacturing Practices (cGMP), approved Standard Operating Procedures (SOPs), and client-specific requirements.

This role serves as the primary operational link between Inbound Associates, Quality, and Operations leadership, overseeing daily inbound activities. The Outbound Supervisor is accountable for inbound execution, labor planning, productivity, quality performance, and compliance within temperature-controlled and regulated warehouse environments.

The Outbound Supervisor ensures that inbound operations are conducted in accordance with safety, security, and regulatory requirements, including those mandated by the FDA, Department of Transportation (DOT), Department of Homeland Security (DHS), and other governing agencies impacting GMP warehouse operations.

Key Outcomes Expected

Leadership

• Establish and promote positive communication within Langham internal departments to increase collaboration and reduce inefficiencies.
• Ensure a team environment in the warehouse. Respond to e-mails and voice mails in a timely manner.
• Monitor associate performance and productivity to ensure order inbound instructions are followed by warehouse associates and freight forwarders.
• Ensure work is performed by the team according to all Langham policies and procedures.
• Assist employees with completing their assigned work by eliminating challenges to progress.
• Cross train employees on essential departmental duties to ensure business continuity during absences.
• Complete maintenance of equipment according to PM schedules.
• Provide input to the Inbound Manager regarding process improvement for greater efficiency and productivity.
• Monitor GMP Warehouse Associates’ productivity and adjust as needed.

Operations

Ensure that customer orders are filled accurately and according to schedule:

• Identify and decide for appropriate manpower needs daily, issue overtime requirements as needed.
• Prepare daily work schedules and issue written and oral instructions, ensuring that orders (pick tickets) are distributed in a timely manner.
• Cross train all employees in the department.
• Maximize efficiency using RF guns in all areas (where appropriate).
• Ensure the correct shipment of international orders and hazardous material orders.
• Ensure quality checks are made at the appropriate stages of packing and preparation for shipping.
• Ensure inventory is received, entered the system, and put away/stored in the correct locations:
• Physically check incoming loads against packing lists.
• Identify discrepancies between paperwork and physical product received.
• Communicate with the customer to take care of inaccuracies in shipments.
• Ensure inventory accuracy by entering material into data base.
• Locate proper storage bin for product.
• Put inventory away in correct location.
• Perform physical counts (or assign) as necessary.

Critical Skill and Knowledge

• Demonstrates understanding of the transportation and warehousing industry from the logistics perspective, including fulfillment work.
• Able to supervise the overall process of a warehousing department or division, including setting and meeting schedules, prioritizing and following up on tasks, and performing responsibilities efficiently and timely (time management).
• Effective analytical, problem solving, and decision-making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically.
• Able to read, interpret, and use forms and other visual instructions to perform required work.
• Able to prioritize, organize multiple tasks with differing timelines, manage time, and follow up. Performs responsibilities efficiently and timely.
• Proven ability to use ERP/TMS systems in a logistics environment.
• Proactive in anticipating and alerting others to problems with projects or processes.
• Proficient in operating all forms of forklift equipment.

Education and Experience

• High school diploma or GED required.
• At least one-year previous experience in a comparable warehouse associate position.
• Minimum 6 months experience with GMP warehousing and distribution
• Ability to train on and pass knowledge tests on 21 CFR Parts 210 and 211 related requirements for GMP operations.

Physical Demands and Work Environment: Physical movements including bending, stooping, and lifting to 50 pounds as part of daily work routine. Will be working on concrete in a warehouse environment (subject to heat and cold). Must be able to operate computer equipment. This position requires routine work within refrigerated and freezer cold-room environments where temperatures may range from controlled refrigerated conditions to sub-zero storage areas. Employees will handle temperature-sensitive pharmaceutical products and must follow all applicable GMP, safety, and sanitation protocols. The role involves wearing appropriate personal protective equipment (PPE), including insulated gear, gloves, and safety footwear. Periods of standing, lifting, and moving materials within cold environments are expected. Strict adherence to handling procedures, documentation requirements, and environmental controls is essential to ensure product integrity, quality, and regulatory compliance.

Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.

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