Patient Access Lead Einstein Medical Center Montgomery 2nd Shift

Lead Patient Access Representative
2nd Shift (Evenings - 3pm - 11:30pm) and every other weekend required
Previous Patient Access experience within a hospital required.

Job Summary
Provides day-to-day support to Patient Access Representatives. Acts as a subject matter and technical expert. Ensures that staff offer a positive patient experience to patients and families. Demonstrates effective communication and customer service skills when interacting with staff, patients, families, and leadership. Trains and educates staff to enter complete and accurate orders, demographic and insurance information including authorizations, referrals, medical necessity. Ensures staff’s compliance with departmental and institutional protocols including communicating and collecting out of pocket liability from patients.

Essential Functions
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson. (Do not delete, move or over-write this statement)
Ensures timely, efficient, and accurate registration processes are followed by staff. Excels in all functions performed by staff. Keeps current on insurance tip sheets and workflow updates
Ensures regulatory and compliance requirements are met; complies with departmental and institutional protocols
Distributes work assignments, daily
QAs a sample of registrations to ensure overall accuracy, provides feedback on deficiencies. Coaches and tracks for performance improvement, daily
Backfills for staff during meal breaks. Covers scheduled PTO /ETO or unscheduled absences, as needed
Demonstrates a professional demeanor with patients, families, coworkers, clinical and leadership by consistently fostering a positive interaction in the department
Trains all new hires to accurately record orders, demographic and insurance information including authorizations, referrals, medical necessity. Provides real-time coaching and feedback to staff on any workflow changes or quality errors.
Achieves individual and team performance metrics
Interacts with a diverse patient base while ensuring door to doctor time is maintained according to departmental standard wait times
Rotates assignment to all points of service within Patient Access (Outpatient Registration and Emergency Department.
Manager - Please list 3-5 essential functions of this job
Competencies (Knowledge, Skills, and Abilities Required):
Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements
Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
OUR MISSION: We improve lives.
OUR VISION: Reimagining health, education & discovery to create unparalleled value.
OUR VALUES: Put People First, Be Bold & Think Differently, Do the Right Thing.
Demonstrates the ability to provide feedback and coaching
Strong verbal and written communication and customer service skills

Education:
Required High School Diploma or GED
AND
Experience:
3 years of patient registration experience