Resident Advocate

Position Summary: Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere.

Essential Responsibilities:

• Assist with menu planning.
• Supervise common areas, dorms, lounges, clothing closet, and laundry room,
• De-escalate conflict and manage crises as necessary, excellent verbal and written communication
• Perform daily resident/security check on guests, rooms, and exterior of building
• General Office duties, answering the phone, filing, typing, record keeping, recording shift summary
• Attend all trainings and staff meetings as directed
• Cleaning and janitorial work as required including laundry as needed
• Keep dryer vents clear of dust and lint
• Assist deep cleaning of the kitchen
• Floor upkeep, including dining room, office, laundry room
• In absence of cook, perform kitchen duties
• Must remain on duty until replacement arrives
• Perform other duties as assigned

Qualifications:

Education/Experience:

• High School Diploma / GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Skills, Knowledge & Abilities:

• Maintain client confidentiality

Computer Skills:

• Working knowledge of Microsoft Office 365
• Working knowledge of TEAMS and SharePoint

Certificates and Licenses:

• Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR)
• Complete Safe From Harm training, and keep current as needed