Service Dispatcher in HVAC Company

Sun Glow Inc. has been providing high-quality HVAC services to the residents and business owners in Portland for more than 51 years.

Currently, we're looking for a Service Dispatcher to join our team! The candidate we are looking for must be an excellent communicator, have a positive attitude, and be self-motivated. Must be flexible, able to multi-task, and have the capacity to work calmly in a fast-paced environment.

We offer excellent benefits and competitive wages!

Primary Job Function: Maintain the service technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees, and company customers, including keeping customers appraised as to company schedule and requested lead times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Work Hours: 8:00 am to 5:00 pm, Monday through Friday, with occasional overtime as required

Pay Scale: Starting at $25.00 and up per hour, depending on experience

Our Benefits:

• 100% medical insurance coverage for the employee
• 100% dental insurance coverage for the employee
• 100% vision insurance coverage for the employee
• 401K with a 4% company match
• 2 weeks of paid vacation starts accruing on day one but is available for use after 90 days
• 7 paid holidays
• 40 HRS sick time accrued per year

Required Qualifications:

• Advanced customer service skills
• Ability to multi-task
• Geographical knowledge of service area or map reading skills
• Knowledge of the industry is recommended but not required
• Intermediate computer skills (proficiency with MS Word, Excel, Outlook)
• 5 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience

Desired Qualifications:

• Working knowledge of the HVAC industry
• 3+ years of HVAC dispatcher experience
• 5+ years of dispatching experience
• Advanced level knowledge of software technologies, such as iOS, Android, and Windows OS