Customer Service Representativ
•Today
| Estimated Pay info | Based on similar jobs in your market$23 per hour |
|---|---|
| Hours | Full-time |
| Location | Tewksbury, Massachusetts |
About this job
Job Description
Job Description
Company Description
Job Summary:
The Customer Service Representative serves as the primary point of contact for customers, providing support related to part and pump price quotes, order processing, warranty claims, and invoice or billing inquiries. This role requires strong phone communication skills, attention to detail, and the ability to work with ERP and CRM systems while adhering to ISO9001 customer service procedures.
Key Responsibilities:
- Act as the first point of contact for customers, providing general customer service support
- Provide part, pump, and motor price quotes to customers
- Process part and pump orders and provide order status updates
- Maintain and update Quote Log and Production Order Tracking databases
- Perform order entry using ERP-LX (Order Entry) system
- Process change orders including address updates, schedule changes, and carrier changes
- Assist with warranty claim processing
- Support credit memo and no-charge order requirements
- Prepare customer communication folders
- Assist Sales teams with customer-related support activities
- Interface with customers to help resolve AR collections dispute issues
- Understand and comply with export compliance requirements
- Adhere to ISO9001 customer service procedures and work instructions
- Perform other duties as assigned by the Customer Service Manager
Required Skills:
- Strong phone-based customer service skills
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Solid financial and accounting knowledge
- Proficiency in Microsoft Office applications
- Experience working with ERP or CRM systems
Preferred Skills:
- SAP experience or CRM experience preferred
- Experience with Microsoft Dynamics preferred
- Experience with ticketing or service management systems is a plus
Education:
High School Diploma required
Associate’s degree or some college coursework preferred
Experience:
1–3 years of customer service or related experience
Education: High School
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1219055315 Posted: 2026-02-15 Job Title: Customer Service Representativ
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