Medical Office / Business Manager

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Position Summary


The Office / Business Manager is responsible for overseeing front desk operations, revenue cycle performance, and administrative systems to ensure an exceptional patient experience and strong financial outcomes. This role serves as a key operational leader, driving standardized policies, staff development, and data-driven improvements across patient access, billing, collections, and insurance processes.

The ideal candidate is detail-oriented, patient-focused, and highly experienced in medical office operations, revenue cycle management, and staff training.

Key Responsibilities


Front Desk & Patient Experience

• Oversee daily front desk operations with a patient-first mindset.
• Ensure consistent, professional patient interactions and adherence to customer service standards.
• Monitor patient flow, scheduling accuracy, and front desk performance.
• Provide oversight of patient financial responsibility communication and collections at time of service.

Revenue Cycle & Billing Oversight

• Manage and monitor third party billing and Accounts Receivable (AR) performance.
• Analyze billing system data to identify trends, gaps, and opportunities for improvement.
• Recommend and implement policy and workflow changes based on third party billing performance metrics.
• Oversee billing queues to ensure timely claim submission, follow-up, and resolution.
• Partner with third party billing to ensure accurate and timely submission of required supporting documentation.

Insurance, Audits & Credentialing

• Prepare thorough documentation and reports for insurance audits.
• Ensure audit readiness through proper record maintenance and compliance oversight.
• Coordinate provider credentialing activities, working closely with third party biller to supply all required documentation in a timely manner.

Reporting & Accountability

• Produce regular operational and financial reports related to front desk, billing, collections, and AR.
• Establish accountability for key performance indicators (KPIs).
• Develop and execute action plans when performance does not meet expectations.
• Communicate findings and progress to leadership.

Training, Education & Staff Development

• Develop, implement, and maintain standardized office policies and procedures.
• Lead onboarding, training, and ongoing education for administrative and front desk staff.
• Provide weekly training and support to ensure consistency, accuracy, and continuous improvement.
• Coach staff to improve performance, compliance, and patient satisfaction.

Qualifications

• Minimum of 5-7 years of experience in a medical office, healthcare administration, or business management role.
• Strong knowledge of revenue cycle operations, AR, billing workflows, and insurance processes.
• Experience working with RCS or third-party billing partners preferred.
• Proven ability to analyze data, identify trends, and implement operational improvements.
• Demonstrated leadership and staff training experience.
• Excellent organizational, communication, and problem-solving skills.
• High attention to detail and commitment to compliance and accuracy.

Preferred Experience

• Experience in physical therapy / outpatient medical / allied health]setting.
• Familiarity with EMR and practice management systems.
• Prior involvement in insurance audits and credentialing processes.

What We Offer

• Competitive compensation based on experience
• Benefits package including [medical, PTO, retirement, etc.]
• Collaborative, patient-centered work environment
• Opportunity to make a measurable impact on operations and outcomes