Customer Care Representative

Customer Care Representative

Healthcare

$21.00 per hour

Monday-Friday, 9:30am-6:00pm

Columbus, Ohio 

2-3 Month Contract

Starts February 16th, 2026

Why You’ll Love This Job:

• Stable, growing, essential business
• A team that loves working there and a team that knows the work they do makes a difference
• Culture rooted in its people and their passions

What You’ll Do:

• Handle a high-volume of inbound calls and process orders through multiple channels, ensuring accuracy and efficiency in each transaction
• Send order confirmations via email and provide customers with status updates and follow-ups to keep them informed throughout the order process
• Review all orders for accuracy, make necessary adjustments to existing orders, and ensure orders are processed to fulfillment without delay
• Route special orders using the appropriate process and provide pricing information upon request
• Work closely with internal departments to address customer inquiries and act as a liaison to ensure customer needs are met
• Learn and understand new products across a single product line to explain basic products and services to customers to aid in their purchasing decisions
• Research and resolve billing and pricing inquiries, addressing customer concerns to ensure satisfaction and smooth order processing
• Resolve any order issues that prevent same-day shipping, and determine or authorize credits, rebills, and product returns when necessary

What We’re Looking For:

• One to two years of customer service experience; experience should include an environment where calls were monitored and scored as well as metrics applied to individual and team performance
• Strong computer skills; basic understanding of MS Outlook, Word and Excel
• Ability to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company image
• Able to diffuse an upset customer or an intense situation
• Excellent attention to detail and accuracy, along with communication skills
• Emergency Medical or Hospital related experience a plus