Learning and Development Specialist 1 (On-Site Rancho Cucamonga, CA or Scottsdale, AZ)

Do you love helping others grow in their careers? Are you energized by partnering with teams and leaders to build impactful learning tools? Are you a self‑starter who takes initiative? If this sounds like you, we’d love to tell you about an exciting opportunity!

The Learning & Development (L&D) Specialist is responsible for working with Mentors and on-the-job trainers to ensure the success of planned learning outcomes. The L&D Specialist collaborates with organizational resources to facilitate the delivery of technical and behavioral learning.

Essential Functions and Responsibilities

1. Personally, provides exceptional member service; uses Arrowhead Service Standards in every work- related interaction.
2. Uses their understanding of credit union operations, frontline and department functions to recommend enhancements that support the organization’s service model.
3. Supports a culture of learning by ensuring planned, social, on-demand and career learning options are used to enhance learner performance based on organizational service goals.
4. Travels to and provides onsite support/training to designated Mentors in branches and support departments (including merger locations) in partnership with branch and department leadership.
5. In partnership with department leadership, creates and maintains a Mentor development program which includes feedback and observational surveys.
6. Is responsible for coordinating and facilitating new team member onboarding and orientation events.
7. Conducts real-time observations throughout the organization which includes classrooms, branches and/or departments, to ensure consistency in skill and service experience.
8. Suggests learning solutions to meet technical and behavioral training needs that support compliance with Arrowhead Credit Union’s policies and procedures.
9. In partnership with the Learning and Development Manager, collaborates with Mentors in assessing, recommending, designing, developing, and maintaining all learning materials.
10. Has the ability to facilitate learning in various learning strategies, i.e., role playing, simulations, team exercises, group discussions, videos, and lectures.
11. Serves as learning producer for all planned Learning and Development sponsored events.
12. Serves as back up administrator for the learning management system (LMS).

Benefits Include:

• Weekly pay
• Medical, Dental, and Vision Insurance for part-time and full-time employees.
• 401K Retirement Savings Plan with company match.
• Starting annual accrual of 15 days of paid time off, 11 paid holidays, and paid sick leave (and increases with tenure!). 
• Company-provided life insurance at twice your annual salary.
• Perks include consumer loan discounts, DoorDash DashPass, Modern Health membership, Care.com subscription, and more.

To learn more about Arrowhead Credit Union and our service culture, visit our , and our 

Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.  Anticipated starting pay $26.22-$29.50/hour.