Front Desk Associate - Grande North - Full-time / Part-time

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism and our core values of excellence, innovation, and care for people continue to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.  Action Property Management, the leader in community management, is seeking a Full-Time Front Desk Associate to join our team at our luxury high-rise association, Grande North, located in San Diego. Compensation: $24 to $25 per hour Schedule: Sunday & Monday: 7AM - 3:30PM; Thursday to Saturday: 3PM - 11:30PM  

What You’ll Do (Job Duties)

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction

Maintain the appearance of the front desk area, lobby, and main elevators

Monitor lobby activity and maintain access control

Provide concierge services

Complete Daily Activity Report

Answer and direct incoming phone calls. Receive and distribute resident parcels

Address resident and guest concerns and questions

Demonstrate strong understanding of the association's governing documents

Who You Are (Skills/Experience)

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.

At least six months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred.

Hospitality Management college students or recent graduates are highly desired.

Polished and professional appearance and demeanor.

Upbeat and positive team player attitude.

Strong judgment and solutions-oriented.

Proactive customer service approach.

Why Join Action Property Management

Rated 4.3 stars on Glassdoor

Comprehensive health benefits include health and wellness plans, 401(k) with company match, and generous paid time off.

On-going hospitality and property management training

Opportunities for career growth and advancement

Values driven company culture promoting team work and excellence