Shipping Team Lead

Job Purpose:

The Shipping Team Lead oversees daily shipping operations and leads a team of shipping associates to ensure accurate, timely, and efficient order fulfillment. This role is responsible for coordinating workflow, maintaining safety and quality standards, and supporting continuous improvement within the shipping function

Key Responsibilities:

• Serve as acting supervisor in the absence of the supervisor or manager, coordinating with freight carriers, preparing bills of landing (BOLs), and managing unexpected operational changes
• Lead, train, coach, and motivate shipping associates on procedures, safety standards, and equipment operation
• Assign daily tasks and manage workflow to ensure accurate, on-time shipment of orders
• Monitor team performance, productivity, and accuracy; provide ongoing feedback and coaching
• Oversee picking, packing, labeling, staging, and loading outbound shipments
• Ensure compliance with shipping procedures, safety regulations, and quality standards
• Prepare and verify shipping documentation, including BOLs and export paperwork as required
• Coordinate with carriers, production, and internal departments to resolve shipping and operational issues
• Investigate and resolve shipping discrepancies, damages, delays, and inventory variances
• Maintain a clean, organized, and safe shipping environment
• Track shipping metrics and report trends, issues, and improvement opportunities to management
• Support continuous improvement initiatives and process enhancements
• Safely operate warehouse equipment, including forklifts and pallet jacks

Required Education:

• High school diploma or equivalent

Required Experience:

• 2-3 year’s experience of shipping, warehouse, or logistics.
• Strong knowledge of shipping processes (unloading, verification, staging, documentation)
• Proficiency with Warehouse Management Systems (WMS) and RF scanners
• Forklift, pallet jack, and material-handling equipment operation (certifications preferred)
• Ability to read BOLs, packing slips, purchase orders, and inventory documents
• Understanding of inventory control, cycle counting, and putaway procedures
• Knowledge of LTL/FTL freight handling and dock operations
• Familiarity with product labeling, barcoding, and lot/serial tracking
• Strong attention to detail for accurate receiving and inventory movement
• Experience conducting safety talks and encouraging safe work habits
• Experience onboarding and training employees in receiving and warehouse processes 
• Ability to prioritize tasks in a fast-paced, deadline-driven environment Experience conducting safety talks and encouraging safe work habits 
• Effective time management and ability to handle multiple inbound shipments
• Knowledge of lean principles (5S, waste reduction, standard work)
• Skilled in maintaining clean, organized, and safe dock and warehouse areas

• Ability to lead, coach, and motivate shipping associates
• Task assignment, workload balancing, and shift coordination
• Conflict resolution and performance coaching
• Ability to maintain team discipline while promoting a positive work environment
• Clear and direct communication with cross-functional teams, (Inventory, Material Handling, Production)
• Ability to document issues, escalate discrepancies, and report daily progress
• Competent in leading shift huddles and training sessions
• Strong written communication for logs, reports, and WMS notes
• Knowledge of OSHA and company safety standards
• Ability to enforce safe equipment operation and PPE usage
• Root-cause analysis for process breakdowns
• Identifying workflow bottlenecks and recommending improvements
• Data-driven decision-making based on KPIs and WMS reports

Physical Requirements:

• Ability to stand for extended periods of time.
• Lifting of up to 50 pounds, moving up to 200 pounds.

Working Conditions:

• Full-time position with regular working hours, Monday through Friday.
• Overtime as required for current business needs
• Job requires both indoor and outdoor work.