Healthcare Specialist - Full-time

Position: Healthcare Specialist, Queens-Manhattan Community Program

Department: Community Programs

Location (s): Manhattan, with frequent travel throughout NYC

Reports To: Program Manager

Classification: Full Time – Non-Exempt

Work Model: Hybrid

Compensation: $34.07/hr

# of positions: 1

 

Who We Are Established by Black and Latina activists in 1984, the Violence Intervention Program (VIP) is NYC’s only culturally specific organization with a mission to address domestic and sexual violence within Latinx communities. We provide intensive support and services to 3500+ survivors and children every year and reach 10,000+ community members through community events and preventive education workshops. We are dedicated to developing innovative programs that meet the complex needs of our diverse community and that align with .

 

What We Offer As an organization led by and for people of color and survivors of violence, we are deeply committed to our team’s wellness. We seek to create a supportive environment by offering: unlimited PTO; flexible schedules; a hybrid workplace policy; health benefits coverage up to 90% for staff and their families; 403(b) retirement plans; a staff wellness committee; time to play and laugh together, and much more. We are constantly improving and encourage team members' input to help us shape an affirming and uplifting workplace.

A Great Fit. The ideal candidate is passionate about health justice, experienced in healthcare navigation and advocacy, and working with Spanish-speaking communities.   The ideal candidate will serve as a critical bridge between the healthcare system and low-income, immigrant Latina survivors who are often isolated due to fear of immigration enforcement, lack of insurance, or language barriers. The ideal candidate demonstrates compassion and sensitivity, provides trauma-informed care, and is excited to work both independently and collaboratively as a strong team player.

 

The Role of Direct Client Services & Advocacy

• Conduct initial health needs assessments on all assigned clients and their children to identify immediate health risks (urgent/chronic) and barriers to care (insurance/ID).
• Provide intensive healthcare case management services to Latina mothers based on the participant’s needs and service plan.
• Provide personal support and accompaniment to families, including translation and physical support for medical appointments, screenings (e.g., mammograms), and urgent care visits, to ensure safety and proper treatment.

 

System Navigation & Partnership Building

• Advocate with healthcare providers regarding billing disputes, applications to free or low-cost health care programs, and care management to prevent medical debt and ensure fair treatment.
• Develop partnerships with hospitals, community clinics, and other healthcare providers that can provide low-cost/free healthcare to both documented and undocumented folks.
• Provide direct referrals to clinics, hospitals, and other healthcare centers to low-income Latina immigrants and their children annually.
• Stay abreast of changes in the NYC healthcare landscape, including Medicaid eligibility, sliding-scale resources, and rights regarding medical care for undocumented individuals.

 

Education & Training

• Facilitate bilingual workshops (in-person and online) annually to educate community members on preventive care, navigating the healthcare system, and health rights.
• Train frontline staff to navigate the healthcare system to better support clients.
• Attend and participate in regularly scheduled agency and program meetings, including supervision sessions, trainings, case conferences, and team meetings.

 

Specific Job Requirements

• BSW or BA (Social Work, Public Health, or Human Services preferred), or equivalent work experience in the relevant field.
• Must be fully Bilingual in English and Spanish – verbal and written.
• At least one year of relevant experience in healthcare coordination, medical case management, or social services.
• Advocacy and/or counseling experience in the area of domestic violence, women and children’s issues, or related field.
• Must be knowledgeable in working with diverse communities, particularly Latine, people of color, and low-income populations, and deliver culturally competent services.
• Strong verbal and written communication and documentation
• Must have the ability to operate office equipment and possess strong internet and software skills, including. Microsoft Office and client database.
• Able and willing to travel frequently within/to all NYC boroughs.

 

Compensation & Benefits

• Full-time, non-exempt position, working 35 hours per week with annual wages of $62,000/year.
• We cover 85% of the cost of medical, dental and vision coverage for employee and spouse/children/family. Flexible Spending Accounts & Health Savings Accounts available.
• Unlimited PTO, 12 paid holidays, a mid-year and end-of-year office closure.
• Summer Friday schedule (optional)
• Commuter benefits (Mass Transit & Parking)
• 403b retirement plan
• Employee Assistance Program
• Disability & Life Insurance
• Monthly health & wellness activities
• Team appreciation days