Case Manager (Internal)

Travel Requirements: 30% (primarily within the county)
 

Working Schedule: 

• Day shifts
• Monday through Friday
• Evenings and weekends occasionally

Job Summary: The Case Manager will provide direct support to participants across multiple areas, including housing assistance, re-entry into society, recovery, food stability, and workforce development. As part of a collaborative team that includes a social worker and a peer, the case manager will assess client needs, coordinate services, and develop personalized action plans aimed at fostering stability and growth for participants. The role requires a balance of advocacy, resource connection, and empathetic support.

Key Responsibilities:

• Client Assessment & Support:
  • Conduct intake assessments to identify participant needs and goals across housing, re-entry, recovery, food stability, and workforce development.
  • Develop individualized case management plans that outline specific steps and services required to meet client goals.
  • Monitor client progress and adjust action plans as necessary to address changing circumstances.
• Resource Coordination:
  • Connect participants with appropriate resources, including housing programs, recovery support groups, food security initiatives, and job training opportunities.
  • Collaborate with external agencies, nonprofits, and community organizations to secure the necessary support services.
  • Facilitate access to legal and mental health services as needed, ensuring that all services are culturally and contextually appropriate.
• Collaboration & Teamwork:
  • Work closely with social workers, peer support specialists, and other team members to ensure a holistic approach to participant care.
  • Participate in regular team meetings to share updates on participant progress and challenges.
  • Engage in case conferences to develop and refine participant strategies as part of a multidisciplinary team.
• Documentation & Reporting:
  • Maintain accurate and timely case notes, ensuring compliance with organizational and legal requirements.
  • Track participant progress and outcomes, compiling reports for internal review and external funders.
  • Ensure confidentiality and proper handling of sensitive information.
• Advocacy:
  • Advocate for participant rights and work to eliminate barriers to service access.
  • Provide educational resources and workshops that empower participants to make informed decisions regarding their housing, employment, and recovery.
• Crisis Intervention:
  • Respond to emergency situations with appropriate crisis intervention strategies, ensuring participant safety and well-being.
  • Work with community partners to coordinate crisis services when necessary.

Qualifications:

• Education or work experience in Social Work, Human Services, or a related field. 
• Experience in case management, particularly in housing, re-entry, recovery, food security, or workforce development.
• Strong understanding of the challenges faced by vulnerable populations, including those in recovery and re-entry processes.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-based environment.
• Proficiency in Microsoft Office or Google Workspace and case management software.

Preferred Qualifications:

• Experience working with diverse populations, including formerly incarcerated individuals and those in recovery.
• Familiarity with local resources and service networks.
• Certification in case management or related areas.

Work Environment:

This position may require travel to public or government buildings, community organizations, and partner agencies. Flexibility in scheduling may be required to accommodate the needs of participants.