Veteran Service Assistant - Full-time

Do you want to make a difference in the lives of veterans? Are you calm under pressure, compassionate, and committed to safety? 

Join U.S.VETS, the leading nonprofit working to end veteran homelessness, as a Veteran Service Assistant. This frontline role is essential to providing daily support and ensuring a safe, respectful, and structured living environment for the veterans we serve. 

Key Responsibilities 

• Veteran-Centered Service: Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care. 

• Customer Service Excellence: Support veterans with their needs, concerns, and transitions—including move-ins and move-outs—while maintaining a client-first approach. 

• Conflict Resolution & De-escalation: Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly. 

• Safety & Emergency Procedures: Implement and uphold all safety protocols, including bed checks, emergency response actions, and room inspections to ensure a clean and hazard-free facility. 

• Team Collaboration: Work closely with clinical and residential staff to maintain a therapeutic and supportive environment. 

• Facility Upkeep: Assist with facility cleanliness, maintenance, inventory supply needs, and preparation for inspections. 

• Routine Monitoring & Documentation: Maintain logs, reports, and documentation of services, safety checks, and client interactions.