Hospital Services Technician (26328)

Under direct supervision, this position is responsible for the receipt and processing of orders for blood products, transportation  of  products  to  and  from  the  appropriate  location.  Transportation  of unprocessed  products  and sample  tubes  to  the  laboratory  for  processing,  receipt  of imported  blood  products,  returns,  and  transfers  of inventory  from  one  distribution location  to  another.  Provides  excellent  customer  service  to  all  customers  and ensures proper documentation of all processes.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

1.     Performs all assigned duties in compliance with internal SOPs and external regulations. Is responsible for bringing compliance issues to the attention of management.

2.     Receives and enters orders for blood products.

3.     Completes electronic shipment of blood products.

4.     Packages and delivers shipments.

5.     Prepares and transports unprocessed blood products and sample tubes for manufacturing.

6.     Delivers supplies to donor centers as required.

7.     Completes return transactions.

8.     Completes transfer of inventory between distribution locations.

9.     Receives and processes imported blood products.

10.    Retrieves specimen pick-ups as required by the Reference Laboratory.

11.    Performs vehicle inspections as instructed and reports any damage, malfunctions, or needed repairs in a timely fashion.

12.    Processes outdated or unsuitable products for discard.

13.    Completes special collection/procedure billing procedures as assigned.

14.    Initiates and completes component retrieval as needed.

15.    Ensures that all blood products are stored appropriately, and responds to all storage location alarms, moving product when necessary.

16.    Performs inventory audit.

17.    Prepares and provides historical antigen negative products as requested.

18.    Ensures proper inventory rotation.

19.    Ensures complete and accurate documentation of processes as required, compiles and maintains files, and keeps all work areas neat and clean.

 

Hospital Services Technician Level II Duties in addition to the above duties listed in Hospital Services Technician Level I:  
              

1.     Labels blood components.

2.     Performs irradiation of blood components.

 

 

CUSTOMER INTERACTION/PROBLEM-SOLVING:

Must maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers and the public in general.  Must make customer’s needs a high priority in face-to-face or telephone contact.  Must consistently deliver service in a timely, accurate, professional, and friendly manner and/ demonstrates a high level of problem-solving skills.

 

 

COMPLEXITY:

Work mostly includes various duties involving different and unrelated processes and methods. Decisions on what needs to be done frequently require analysis of the subject in each assignment, and chosen course of action may be selected from several alternatives.   Work involves conditions and elements that must be analyzed to identify interrelationships. Work  may  often  include  varied  duties requiring  many  different  and  unrelated  processes  and methods such as those relating to
aspects of administrative or professional fields.  Decisions by the employee as to what needs to be done include assessment of unusual circumstances, variations in approach, and incomplete or conflicting data.

 

 

NATURE AND EXTENT OF SUPERVISION PROVIDED TO THE POSITION:

The supervisor makes assignments by defining objectives, priorities and deadlines, assisting the employee with unusual situations with no clear precedents.  Employee plans and executes steps to complete the assignment, following instructions, policies and previous training or accepted practices. Completed work is evaluated for soundness, appropriateness and conformity to policy.  Methods used by the employee are not reviewed in detail. Occasionally, the supervisor sets overall objectives and resources available, with deadlines and work plans developed in consultation with the employee, with some opportunity for the employee to interpret policy, or determine approaches and methodology for accomplishing assignments.