Deskside Support Technician
| Verified Pay check_circle | Provided by the employer$40000 - $50000 per year |
|---|---|
| Hours | Full-time |
| Location | Seatlle, WA Seattle, Washington open_in_new |
About this job
Job Description
Location: Client Onsite / Field Locations
Job Summary:
The Local Site Support Technician will provide end-user computing and onsite IT support services, including incident resolution, IMAC (Install, Move, Add, Change), asset management, kiosk support, VIP support, and coordination with service desk and third-party vendors. The role ensures minimal disruption to business operations by delivering high-quality deskside and infrastructure support aligned with SLA and security standards.
Key Responsibilities:
1. Deskside & End-User Support
- Provide Level 2 deskside and remote support for laptops, desktops, tablets, peripherals, printers, and MFPs.
- Troubleshoot hardware, OS, application, and network connectivity issues.
- Perform break/fix, root cause analysis, and incident resolution.
- Coordinate with Service Desk and ensure ticket closure with user sign-off.
2. IMAC (Install, Move, Add, Change, Delete)
- Perform system build, imaging, configuration, and deployment.
- Conduct site surveys (power, LAN, rack, cabling).
- Handle data migration and user profile restoration.
- Support new hire onboarding and device provisioning.
3. Asset & Inventory Management
- Maintain asset tagging, tracking, lifecycle monitoring, and spares inventory.
- Manage warranty coordination and refresh cycles.
- Update ITSM and CMDB systems.
4. Kiosk & Walk-Up Support
- Provide walk-in technical assistance and concierge services.
- Handle break/fix, how-to queries, and peripheral swaps.
- Support smart lockers, vending machines, and loaner devices.
5. Managed Print & Consumables
- Support printers, scanners, MFPs, and consumable replenishment.
- Coordinate toner, cartridges, paper, and spares logistics.
6. Security & Compliance
- Perform secure data wipe and asset disposal processes.
- Ensure compliance with client IT, security, and data classification policies.
- Support VIP users and critical business events.
7. Automation & Innovation
- Support self-service, AI-driven support tools, bots, and knowledge systems.
- Participate in continuous improvement and automation initiatives.
Required Skills:
Technical:
- Windows / macOS OS troubleshooting
- O365, VPN, Active Directory, SCCM/Intune
- Network basics (LAN/WAN, Wi-Fi, TCP/IP)
- Printer & MFP support
- ITSM tools (ServiceNow, BMC, Jira, etc.)
- Imaging & deployment tools
Functional:
- Incident & Problem Management
- IMAC execution
- Asset lifecycle management
- Vendor coordination
- Documentation & SOP adherence
Soft Skills:
- Strong customer service orientation
- Excellent communication & interpersonal skills
- Ability to support executives and VIPs
- Field readiness and multitasking ability
Experience & Qualifications:
- 2–5 years in Deskside / EUC / Field Support
- ITIL Foundation (preferred)
- CompTIA A+, Network+ or equivalent
- Experience in enterprise onsite support environments
Working Model:
- Onsite and field-based support
- Shift-based coverage
- On-call support for critical incidents and events
Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.
We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.
In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.
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