Order Support Specialist

We're looking for an energetic and customer-focused Order Support Specialist to support multiple Account Managers and play a key role in ensuring our clients receive an exceptional experience. This position is ideal for someone who thrives in a fast-paced environment, enjoys collaborating with others, and takes pride in accuracy, organization, and strong communication. This role is near Davisburg, MI.

What You'll Do

• Act as a dedicated advocate for customers, ensuring a smooth and positive experience from order entry to delivery.
• Respond to phone, email, and fax inquiries promptly in alignment with our internal 2-hour callback standard.
• Enter and process sales orders accurately while following detailed work instructions.
• Support 2-3 Account Managers by managing their customer transactions and daily workflow.
• Prepare and manage external reporting to ensure orders are entered, shipped, and invoiced within required timelines.
• Build and maintain strong working relationships across customer accounts, Sales, Purchasing, and other internal partners.
• Review customer inventory, account folders, and sales reports to monitor stock levels, on-time deliveries, and improvement opportunities.
• Oversee custom stock, blanket purchase orders, and consignment inventory to prevent shortages and reduce aging inventory risks.
• Coordinate freight consolidation efforts and partner with Sales to identify cost-saving opportunities.
• Issue documentation for returns, credits, and debit memos promptly.
• Request and collect all necessary order documentation to ensure processing within 48 hours.
• Provide backup support to other team members during absences.
• Participate in departmental projects, training sessions, and best-practice discussions.
• Contribute ideas for improving processes, customer satisfaction, and team performance.
• Log customer concerns or product issues and route them to the Quality team.
• Learn and maintain knowledge of the company's full product portfolio and customer-specific nuances.

Who You Are

• Outgoing, personable, and comfortable interacting with both internal partners and external customers.
• Strong problem solver with a genuine passion for delivering high-quality customer service.
• Able to manage high-volume email traffic (100-200 emails/day) while staying organized and responsive.
• Excellent communication skills-written and verbal.
• Self-directed, team-oriented, and committed to continuous improvement.

Experience & Skills Required

• 2+ years in a customer service or order-processing environment (handling purchase orders, resolving customer issues, high-volume email).
• ERP system experience is required (SAP or similar preferred; willing to train on P21/Epicor).
• Microsoft Office proficiency-Outlook, Excel, Teams, and related tools.
• Strong professional communication skills.
• Automotive or distribution industry experience is highly preferred.
• Not a call center role; while phone communication is important, most customer contact is email-based.
• No degree required.

Nice to Have

• Previous experience with Epicor P21 or other modern ERP systems.

Pay Details: $49,000.00 to $59,000.00 per year

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.