Corporate IT Administrator

Operation HOPE sees social justice through an economic lens. We are dedicated to financial dignity and inclusion as we equip adults and young people with the financial education, coaching and connections to secure a better future - providing guidance through personal aspirations and life’s challenges - facilitating a journey to financial independence. Our mission is clear and strong. We provide financial literacy programs to help people thrive, including aspiring entrepreneurs and small business owners.

Operation HOPE is currently seeking a CORPORATE IT ADMINISTRATOR reporting to the SVP of It. The IT Site Administrator is responsible for overseeing the operation of global hardware logistics, network infrastructure, and endpoint management. This position maintains inventory and shipping processes, manages the Meraki network, enforces Microsoft compliance controls, and acts as the on-site IT representative at the corporate headquarters as well as at executives’ homes or field offices.

ESSENTIAL JOB DUTIES

Inventory & Logistics:

• Manage global IT hardware procurement and shipping through UPS/FedEx.
• Maintain inventory accuracy, conduct audits, and forecast restocking needs.

Network Management:

• Configure, monitor, and maintain Cisco Meraki firewalls, switches, and AP’s.
• Troubleshoot connectivity issues and ensure high availability.

Endpoint & Systems Administration:

• Join desktops and laptops to theAzure Entradomain.
• Manage Dell Direct Imaging, create andmaintainstandardized OS images.

Security & Compliance:

• Coordinate with the security team on audits and remediationtasks.

On-Site Support & Vendor Coordination:

• Act asprimaryon-site IT resource atthecorporate office.
• Schedule and perform in-home visits for executive support in the Atlanta area.
• Liaise with vendors for service, warranties, and escalations

Off-Hours & Flex Time:

• Provide occasional after-hours or weekend support; flex-time compensation during regular week.

Executive Leadership and Concierge Support:

• Deliver prompt and prioritized support to executives, ensuring they receive the highest level ofassistanceandtimelyissue resolution in alignment with the organization's critical time requirements.

SKILLS/QUALIFICATIONS

• High aspirations for all people to be successful and empowered financially
• Deep commitment to and believe in Operation HOPE’s mission
• 2+ years of IT administration experience, preferably in a multi-site environment
• Hands-on experience with Cisco Meraki networking(Basic Level)
• Experience with Apple Business Manager and Essentials
• Experience with PC Deployment and imaging
• Strong bias for action
• Customer-focused with a friendly and professional demeanor
• Strongpeople skillsandthe ability to work with high pressure executives
• Valid driver’s license and reliable transportation for off-site visits

Preferred Certifications:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Experience managing Dell imaging solutions

DEPARTMENT:  IT

ACCOUNTABILITY: SVP of IT

SUPERVISORY RESPONSIBILITIES: None

LOCATION: ATLANTA, GA (Full-time on-site Mon–Fri, 8:30 AM–5:00 PM; occasional travel to executive residences in and around Atlanta area)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light physical effortequal tofrequent lifting or moving of lightweight materials.
• Regularly required to sit or stand, bend and reach. Generally,worksin an office environment but may occasionally berequiredto perform job duties outside of the typical office setting.

EEO STATEMENT 

Operation HOPE is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information or any other
characteristic protected by law.